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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Rooms Operations Supervisor | Housekeeping

Aruba · Job Posted May 29, 2026
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Job Description

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,​ belong to an amazing global​ team, and become the best version of you.

Job Responsibility

  • Complete designated cashier and closing reports in the computer system
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
  • Sell a room/accommodation to guests without reservations based on availability
  • Ensure rates match market codes and that any exceptions are documented
  • Ensure checks from outlets are scanned and charged to room
  • Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
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