Rooms Operations Manager, Marriott Bonvoy

Rooms Operations Manager

Marriott Bonvoy

Location:
United States, Philadelphia

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

57000.00 - 78000.00 USD / Year

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Job Description:

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibility:

Assists in managing execution of all operations in rooms area departments
Manages staff
Improves guest and employee satisfaction
Maximizes financial performance of department
Monitors compliance with standards and procedures
Leads specific team
Verifies goals are translated to team
Creates property environment emphasizing motivation and empowerment
Understands employee and guest satisfaction results
Manages property rooms operations functions
Follows property specific second effort and recovery plan
Publishes guest satisfaction results
Manages activities affecting guest experience
Manages profitability
Conducts human resources activities

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Relocation assistance available
Bonus eligible
Training and development opportunities
Recognition programs
Holistic well-being focus
Equal opportunity employer
Diverse and inclusive environment

Additional Information:

Job Posted:
November 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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