Rooms Operations Manager Job at Marriott Bonvoy (San Juan Capistrano)

Rooms Operations Manager

Location

United States

Salary:

59000.00 - 73000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

Fulltime

Rooms Operations Manager

Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement tha...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

3–5 years in hotel operations with 1–2 years in an assistant manager role or manager role within rooms division
Associate degree or bachelor's in hospitality management, Business, or related field preferred
equivalent hotel experience acceptable
Proficient with Property Management Systems (e.g., Opera Cloud GXP, Profit-Sword, Medallia, UKG), Microsoft Office and common hotel reporting tools
comfortable learning property-specific systems
Strong customer-service orientation, conflict resolution, staff coaching, time management, and attention to detail
Flexible schedule for a 24-hour operation including evenings, weekends, and holidays
This position will require supporting rooms leaders
Time will be split in rooms based on occupancy and property needs
Previous Experience required

Job Responsibility

Supervises daily rooms operations (front desk, housekeeping, bell/concierge) to deliver efficient service, maintain room readiness, and ensure high guest satisfaction
Reports to the Rooms/Hotel Director and implements departmental standards, procedures, and initiatives
Oversee front desk, housekeeping, and bell staff shifts
ensure smooth check-ins/outs, timely room turns, accurate arrivals/departures and lost-and-found handling
Monitor room status, assignment accuracy, and maintenance requests
escalate issues to engineering or management as needed
Ensure compliance with brand/property standards, health & safety, and SOPs
Handle guest inquiries, service recovery, and escalated complaints promptly and professionally
Coach staff on service standards and visible guest engagement
conduct regular rounding in rooms areas

What we offer

Competitive salary
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , New York

Salary:

66000.00 - 88000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , Philadelphia

Salary:

57000.00 - 80000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

What we offer

Relocation Assistance Available

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , Boston

Salary:

65000.00 - 80000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

Fulltime

Rooms Operations Manager

Supports the successful execution of all operations in the hotel operations depa...

Location

United States , Boston

Salary:

30.77 - 41.35 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supports the successful execution of all operations in the hotel operations departments
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
Assists in ensuring that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Follows property specific second effort and recovery plan

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience in leading room operations teams
Understanding of guest and employee satisfaction metrics
Knowledge of financial performance management
Experience with property standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff and lead room operations team
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Conduct human resources activities including hiring and employee feedback
Manage property rooms operations functions
Monitor activities affecting guest experience
Manage profitability through financial review and cost reduction

What we offer

Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team belonging

Fulltime

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Rooms Operations Manager

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