Rooms Operations Manager Job at DoubleTree by Hilton Orlando at SeaWorld (New York)

Rooms Operations Manager

DoubleTree by Hilton Orlando at SeaWorld

Location:
United States , New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

75000.00 - 80000.00 USD / Year

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Job Description:

Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

Job Responsibility:

Supervises daily rooms operations (front desk, housekeeping, bell/concierge) to deliver efficient service, maintain room readiness, and ensure high guest satisfaction
Reports to the Rooms/Hotel Director and implements departmental standards, procedures, and initiatives
Oversee front desk, housekeeping, and bell staff shifts
ensure smooth check-ins/outs, timely room turns, accurate arrivals/departures and lost-and-found handling
Monitor room status, assignment accuracy, and maintenance requests
escalate issues to engineering or management as needed
Ensure compliance with brand/property standards, health & safety, and SOPs
Handle guest inquiries, service recovery, and escalated complaints promptly and professionally
Coach staff on service standards and visible guest engagement
conduct regular rounding in rooms areas
Review guest feedback (surveys, reviews) and coordinate corrective actions with relevant teams
Schedule, supervise and evaluate front-line supervisors and associates
provide on-the-job training and performance feedback
Assist with hiring, onboarding and cross-training to maintain adequate coverage and service continuity
Hold daily/weekly briefings to communicate priorities and performance expectations
Execute rate/room assignment directives from management to maximize occupancy and guest satisfaction
Monitor daily labor deployment and controllable expenses
report variances to the Rooms/Hotel Director
Maintain accurate records for room inventory, no-shows, and billing issues
assist with audit and cash-handling controls
Prepare and submit daily/weekly operational reports (occupancy, ADR variances, housekeeping status) to the Rooms/Hotel Director
Maintain shift logs, incident reports and training documentation
Ensure accurate PMS entries and coordination with reservations, sales and F&B as required

Requirements:

3–5 years in hotel operations with 1–2 years in an assistant manager role or manager role within rooms division
Associate degree or bachelor's in hospitality management, Business, or related field preferred
equivalent hotel experience acceptable
Proficient with Property Management Systems (e.g., Opera Cloud GXP, Profit-Sword, Medallia, UKG), Microsoft Office and common hotel reporting tools
comfortable learning property-specific systems
Strong customer-service orientation, conflict resolution, staff coaching, time management, and attention to detail
Flexible schedule for a 24-hour operation including evenings, weekends, and holidays
This position will require supporting rooms leaders
Time will be split in rooms based on occupancy and property needs
Previous Experience required

What we offer:

Competitive salary
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

DoubleTree by Hilton Orlando at SeaWorld - All Job Offers

Job Link Share:

Rooms Operations Manager

DoubleTree by Hilton Orlando at SeaWorld

Location:
United States , New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 16, 2026

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