Rooms Operation - Assistant Manager

• Supporting the day-to-day activities of Rooms Operations of areas including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
• Assisting in working with employees to carry out guest arrival and departure procedures
• Maintaining the property's cleanliness standards
• Ensuring guest and employee satisfaction
• Achieving the operating budget
• Opening and closing Front Desk shifts / Housekeeping
• Running and reviewing critical information contained in room operations reports
• Understanding functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
• Operating all department equipment and reporting malfunctions
• Ensuring employees have proper supplies and uniforms
• Understanding night audit procedures
• Complying with loss prevention policies
• Communicating performance expectations
• Handling employee questions and concerns
• Scheduling employees to business demands
• Tracking employee time and attendance
• Supervising same day selling procedures to maximize room revenue and property occupancy
• Verifying accuracy of room rates
• Using budgets, operating statements and payroll progress reports
• Participating in management of departmental controllable expenses
• Understanding impact of Room Operations on overall property financial goals
• Assisting in investigation of employee and guest accidents
• Assisting in use of guest information tracking system
• Setting positive example for guest relations
• Interacting with guests to obtain feedback
• Responding to and handling guest problems and complaints
• Assisting in review of comment cards and guest satisfaction results

• High school diploma or GED
• 3 years experience in the guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the guest services, front desk, housekeeping, or related professional area
• Ability to open and close Front Desk shifts / Housekeeping
• Ability to understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
• Ability to understand night audit procedures

Benefits eligibility and options may vary depending on employment status, position and location