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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Rooms Manager

United States, Westchester Employment contract 66306.00 - 72000.00 USD / Year · Job Posted May 04, 2026
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Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our team as Rooms Manager. We are committed to providing you with: Highly competitive wages; An exceptional benefit plan for eligible associates & your family members; RSP/401K matching program for eligible associates; Flexible scheduling allows you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & your family members; Marriott Hotel Discount; Tuition Assistance Benefit; Discount at Spa and Red Horse Restaurant

Job Responsibility

  • Oversee the daily operations of the Front Office, Housekeeping, Bell, and Guest Services teams to ensure smooth and efficient hotel operations
  • Ensure compliance with Marriott Autograph Collection brand standards, service expectations, and all local, state, and federal regulations
  • Partner with the Assistant General Manager to set and achieve key performance metrics including guest satisfaction (GSS), labor productivity, and expense controls
  • Lead daily stand-up meetings and weekly Rooms Division leadership meetings to review performance, guest feedback, and operational priorities
  • Champion a culture of luxury service, ensuring every touchpoint exceeds guest expectations
  • Actively review guest feedback via GXP, Medallia, TripAdvisor, and other platforms
  • develop and execute action plans for continuous improvement
  • Lead service recovery efforts, empowering associates to resolve issues promptly and creatively to drive loyalty and repeat business
  • Ensure VIP arrivals, Bonvoy Elite members, and special occasions are recognized with personalized attention and thoughtful amenities
  • Collaborate with the Director of Finance to manage Rooms Division budgets, forecasting, and expense controls
  • Monitor labor costs by aligning staffing levels with occupancy forecasts and business volumes
  • Identify opportunities to improve operational efficiency without compromising service standards
  • Oversee payroll processes for the Front Desk team, ensuring accurate timekeeping, proper job coding, and timely submission in compliance with company standards and wage and hour regulations
  • Recruit, hire, and onboard high-caliber team members who align with the hotel’s luxury service culture
  • Provide ongoing coaching, training, and performance evaluations to develop associates and build a strong leadership pipeline
  • Foster a positive and inclusive work environment that supports team engagement and retention
  • Ensure compliance with union agreements, if applicable, and work closely with P&C on employee relations matters
  • Perform other job-related duties as assigned

Requirements

  • Bachelor's degree in Hospitality, Business, or related field preferred
  • 4–6 years of hotel operations experience, with at least 2 years in a Rooms Division leadership role
  • Experience in a luxury or lifestyle hotel environment preferred
  • familiarity with Marriott International standards is a plus
  • Strong leadership skills with the ability to manage Front Office, Housekeeping, and Guest Services operations
  • Proven track record driving guest satisfaction and handling service recovery
  • Solid understanding of labor management, budgeting, and expense control
  • Experience recruiting, coaching, and developing teams
  • union experience preferred
  • Proficiency in PMS systems (e.g., Opera) and guest feedback platforms (e.g., Medallia, GXP)
  • Strong communication, organization, and problem-solving skills
  • Flexible schedule, including evenings, weekends, and holidays

Nice to have

  • Experience in a luxury or lifestyle hotel environment
  • familiarity with Marriott International standards
  • union experience

What we offer

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • RSP/401K matching program for eligible associates
  • Flexible scheduling
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Marriott Hotel Discount
  • Tuition Assistance Benefit
  • Discount at Spa and Red Horse Restaurant
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