Rooms Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Rissai Valley

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property’s guest rooms.

Job Responsibility:

Champions the brand’s service vision for product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Monitors and promotes room rates, specials, and promotions at the residence
Monitors expected arrivals and departures
Coordinates and makes preparations for group activities
Runs and reviews critical information contained in Rooms division reports
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Assists in ensuring the property’s crisis management plan is followed as applicable
Analyzes service issues and identifies trends
Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Reviews and audits expenses
Monitors Rooms division sales performance against budget
Reviews reports and financial statements to determine Rooms division performance against budget
Responds to and handles guest problems and complaints
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

What we offer:

Equal opportunity employer
Inclusive and diverse environment
Learn and exemplify Gold Standards
Proud company culture

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Rooms Manager