Rooms Division Manager Job at Aramark (Denali)

Rooms Division Manager

Reporting to the General Manager, the Rooms Division Manager is an integral lead...

Location

United Kingdom

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience as a Rooms Division Manager or in a similar leadership role within a luxury 4- or 5-star hotel
Strong knowledge of Front Office, Night Operations, and Housekeeping, preferably in a small to medium-sized hotel
Demonstrated ability to manage busy Front of House operations calmly and efficiently during peak periods
Professional, reliable, and maintains high personal standards of appearance and conduct
Excellent time management and multitasking skills, with strong attention to detail
Effective communicator, able to collaborate with all levels of staff and management
Knowledgeable with Marriott Brand Standards will be considered advantageous

Job Responsibility

Oversee daily operations of the Rooms Division, including Front Office, Reservations, and Housekeeping, ensuring excellent guest service and operational efficiency
Foster an inclusive and positive culture, promoting teamwork, engagement, and staff development in line with company values
Monitor departmental performance, guest satisfaction, and operational metrics, identifying areas for improvement and supporting strategic decisions
Ensure full compliance with health, safety, and fire regulations in front-of-house areas, maintaining a safe environment for guests and staff
Maintain adherence to Marriott brand standards, legal requirements, and internal policies, driving continuous improvement in processes and systems (e.g., Opera PMS)

What we offer

Competitive Salary and Annual Performance Bonus

Fulltime

Rooms Division Manager

Reporting to the General Manager, the Rooms Division Manager is an integral lead...

Location

United Kingdom

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience as a Rooms Division Manager or in a similar leadership role within a luxury 4- or 5-star hotel
Strong knowledge of Front Office, Night Operations, and Housekeeping, preferably in a small to medium-sized hotel
Demonstrated ability to manage busy Front of House operations calmly and efficiently during peak periods
Professional, reliable, and maintains high personal standards of appearance and conduct
Excellent time management and multitasking skills, with strong attention to detail
Effective communicator, able to collaborate with all levels of staff and management
Knowledgeable with Marriott Brand Standards will be considered advantageous

Job Responsibility

Oversee daily operations of the Rooms Division, including Front Office, Reservations, and Housekeeping, ensuring excellent guest service and operational efficiency
Foster an inclusive and positive culture, promoting teamwork, engagement, and staff development in line with company values
Monitor departmental performance, guest satisfaction, and operational metrics, identifying areas for improvement and supporting strategic decisions
Ensure full compliance with health, safety, and fire regulations in front-of-house areas, maintaining a safe environment for guests and staff
Maintain adherence to Marriott brand standards, legal requirements, and internal policies, driving continuous improvement in processes and systems (e.g., Opera PMS)

What we offer

Competitive Salary and Annual Performance Bonus

Fulltime

Director of Rooms

The Director of Rooms is a Division Head position reporting to the Hotel Manager...

Location

Canada , Toronto

Salary:

145000.00 - 165000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role
Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping
Experience working in a unionized environment is an asset
Strong leadership, interpersonal, and employee development skills
Exceptional luxury guest service and problem-resolution abilities
Ability to multi-task and perform effectively in a high-volume, fast-paced environment
Flexibility to support a 24-hour operational environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
experience with Amadeus HotSOS and OPERA PMS is an asset
Hospitality Management degree preferred but not required with relevant experience

Job Responsibility

Provide leadership and management for the Rooms Division
Communicate effectively with employees and managers to ensure operational needs are met
Review and monitor schedules for all Rooms Division departments
Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division
Resolve guest concerns with professionalism and care
Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses
Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction
Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships
Work a flexible schedule, including evenings, weekends, and holidays
Provide assistance to other hotels as requested for specific projects or business needs

What we offer

Paid time off, including vacation days, management holiday days, and sick days
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Complimentary dry cleaning of business clothes
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
Sponsorship of work permits for qualifying candidates

Fulltime

Director of Operations

The Director of Operations is a key strategic leader responsible for overseeing ...

Location

United States , Cleveland

Salary:

50000.00 - 65000.00 USD / Year

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Hospitality Management
Minimum of 8 years of progressive growth in the Rooms Division operations
Excellent communicator, including written skills and the ability to speak in front of large groups of people
Competent leadership skills focused on directing and mentoring all departments towards achieving the resort’s customer service objectives
Working knowledge of all departments in the hotel
Experience to fill in for the Resort General Manager when needed
Experience in preparing hotel forecasts and working knowledge of all computer systems used to prepare and report financial results
Team player mindset that works closely with and supports all resort Division Heads and their teams

Job Responsibility

Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Ensure appearance standards are maintained
Maintain work areas neat and organized
Manage hotel rooms division to ensure efficient and profitable operation
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures
Answer guest complaints and resolve problems
Assist in maintaining high safety awareness
Attend required meetings

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Rooms Division Manager

Responsible for the management and coordination of all Rooms area departments (i...

Location

India , Ranthambore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Champions the brand’s service vision for product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Monitors and promotes room rates, specials, and promotions at the residence
Monitors expected arrivals and departures
Coordinates and makes preparations for group activities
Runs and reviews critical information contained in Rooms division reports
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary

What we offer

Opportunities for training, development, recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

Director of Rooms

This senior leadership role plays a pivotal part in the success of the Rooms Div...

Location

United States of America , San Francisco

Salary:

145000.00 - 150000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferred
Five to seven years of experience in luxury hotel/resort operations management positions
Excellent knowledge of all aspects of Rooms Division Operations
Strong leadership and interpersonal skills
Excellent guest service and problem-resolution skills
Flexibility to meet the demands of a 24-hour operation
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
Solid interpersonal and relationship-building skills to work with cross-functional teams
Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Excellent personal presentation and interpersonal skills

Job Responsibility

Provide strategic and hands-on leadership to all Rooms Division departments
Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism
Ensure that all guest interactions are handled with the highest level of care, service, and personalization
Collaborate across departments to enhance the guest experience and ensure seamless operations
Personally engage with guests, respond to feedback and lead service recovery initiatives
Lead the division’s recruitment, performance management, scheduling, and training
Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed
Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives
Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making
Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction

What we offer

Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Employee Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Be yourself and become a member of a work family that cares about you and invests in your development

Fulltime

Reservations Manager

Responsible for the overall management of the Reservations Department. Assist Di...

Location

United States of America , Maui

Salary:

80000.00 - 100000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of Two Years' Experience in a rooms division management capacity with Four Seasons or another related organization, preferably Reservations.
Comprehensive computer and analytical skills, superior guest service and salesmanship skills.
Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
Ability to read and speak and write English.

Job Responsibility

Manage the day to day operation of the reservations department (function as resource for reservations sales agents
handle reservations sales calls
problem and conflict resolution
scheduling).
Assist Director of Revenue with Revenue Management activities of the Resort to achieve budgeted goals
understanding and applying the principles of occupancy and rate to achieve maximum yield.

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Director of Rooms

Four Seasons Hotel Westlake Village is seeking a Director of Rooms to lead our R...

Location

United States of America , Westlake Village, California

Salary:

135000.00 - 150000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferred
Five to seven years of experience in luxury hotel/resort operations management positions
Excellent knowledge of all aspects of Rooms Division Operations
Strong leadership and interpersonal skills
Excellent guest service and problem-resolution skills
Flexibility to meet the demands of a 24-hour operation
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
Solid interpersonal and relationship-building skills to work with cross-functional teams
Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Excellent personal presentation and interpersonal skills

Job Responsibility

Directly supervises the Department Heads in the departments named above
Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
Interviews and trains the staff
Conducts Performance Evaluations and disciplines staff when needed
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Will resolve complaints in person, by phone, or through written messages
Develops relationships with return guests, group contacts, and other guests to provide personalized service
Assures that the financial goals of the division and the hotel are being met
Monitors and controls labor and other divisional expenses such as supplies and equipment
Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue

What we offer

Annual Incentive Program
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking

Fulltime

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Rooms Division Manager

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