Rooms Division Manager Job at Marriott Bonvoy (San Juan)

Rooms Division Manager

Marriott Bonvoy

Location:
United States , San Juan

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

50000.00 - 60000.00 USD / Year

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Job Description:

The Rooms Division Manager is responsible for all areas of guest service including Front Desk, Housekeeping (HSK, PA, Laundry) and Maintenance. This position provides assistance in the management of entire department in conjunction with a Front Office Assistant Manager, Maintenance Manager and a Housekeeping Supervisor. Position serves as point of contact for all guest inquiries and service recovery opportunities and performs all duties associated as the manager on duty.

Job Responsibility:

Provide strategic oversight of Rooms Division operations, ensuring alignment with brand standards, financial goals, and service excellence
Lead and inspire cross-functional teams, fostering a culture of accountability, engagement, and high performance
Ensure seamless daily operations while driving continuous improvement initiatives
Champion the end-to-end guest journey, ensuring elevated, personalized, and consistent service delivery
Serve as the primary escalation point for complex guest matters, safeguarding brand reputation and guest loyalty
Uphold and reinforce Autograph Collection standards across all guest touchpoints
Drive revenue optimization strategies in collaboration with Sales and Revenue Management to maximize ADR, occupancy, and overall profitability
Monitor operational performance metrics and implement corrective actions to achieve financial targets
Maintain strong cost controls while protecting service quality and guest satisfaction
Build, mentor, and develop leadership bench strength within the department
Oversee workforce planning, performance management, and succession development
Promote a culture rooted in service excellence, collaboration, and continuous growth
Ensure full compliance with company policies, brand standards, and local regulations
Maintain operational consistency, risk mitigation practices, and quality assurance controls
Lead and execute strategic initiatives that enhance operational efficiency, guest satisfaction, and overall property performance
Partner with Executive Leadership to support long-term positioning and growth objectives of the hotel

Requirements:

Bachelor’s degree in business administration, hospitality, or hotel management
A minimum of 8 years’ service experience
At least 5 years of experience as a people-oriented manager
Attention to detail
Availability to work nights, holidays, and rotating shifts
Bilingual (English & Spanish)
Long hours are sometimes required
Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, or otherwise move objects
Ability to stand during the entire shift
Ability to communicate information and ideas clearly and effectively
Ability to assess situations and choose appropriate courses of action in a timely and accurate manner
Demonstrates strong time management skills and consistently meets deadlines
Effectively handles workplace challenges by anticipating, identifying, and resolving issues as they arise
Demonstrates active listening skills and the ability to understand and clarify concerns raised by coworkers and guests
Comfortable working with basic financial information, data, and arithmetic concepts
Demonstrates the ability to manage multiple tasks simultaneously while maintaining focus and quality
Ability to process and integrate complex information from various sources and adapt it to meet specific operational needs

What we offer:

15 days of vacation per year
12 sick days
100% employee coverage under our medical plan
parking
a $50/month phone allowance
a birthday day off with a $50 bonus
holidays with a compensatory day off
a 30% discount at our restaurants and on hotel stays
all applicable Marriott benefits once transition is complete

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Rooms Division Manager

Marriott Bonvoy

Location:
United States , San Juan

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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