Rooms Division Manager - Club Lounge, Marriott Bonvoy

Marriott Bonvoy

Location:
Cayman Islands, Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff. Entry level management position responsible for assisting the management and coordination of all aspects and functions of the departments within the Front of House Rooms Division including Front Office, Guest Services, Guest Service Call Center, Concierge, Guest Relations, and Club Lounge, as applicable. Assisting the department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee engagement and maximize the financial performance of the department.

Job Responsibility:

Responsible for all front office functions and staff
Assisting the department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures
Strives to continually improve guest and employee engagement and maximize the financial performance of the department
Responsible for assisting in the execution of daily operations activities at the property, including Culinary, Food and Beverage, and Front Office Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Strives to ensure guest and employee satisfaction and achieve the operating budget

Requirements:

Minimum 3 years’ experience within a 5 star hotel in various Rooms Division positions preferred
Previous supervisory experience for a minimum of 2 years in Rooms Division position is required
Degree in Hotel Management preferred
Knowledge of effective office organizational practices
Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner
appropriately interprets verbal and non-verbal behavior
and models active listening to ensure understanding
Ability to lead and participate as a member of a team to move the team forward
Excellent written and verbal communication skills(English)
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Proven ability in leading and motivation people
Understanding Financial Statements (P&L)
Advance knowledge of Opera PMS and Marsha Reservation System
Ability to lead diverse teams in International environment

Additional Information:

Job Posted:
July 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Rooms Division Manager - Club Lounge