Rooms Director Job at Marriott Bonvoy (Mallorca)

Director of Rooms Operations

The Director of Rooms Operations is responsible for the overall leadership, coor...

Location

United States , Norman

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
3 years' experience in the revenue management, sales and marketing, or related professional area
4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
2 year experience in the hotel Management, sales and marketing, or related professional area
Must pass the USPS Federal Background check

Job Responsibility

Provide direct leadership and oversight for the Front Office Manager, Senior Housekeeping Manager, and Fitness/Recreation Manager
Oversee daily room operations, including guest arrival and departure processes, room readiness, cleanliness standards, inventory management, and amenity availability
Ensure compliance with brand standards, company policies, safety regulations, and legal requirements across all Rooms Operations disciplines
Lead and participate in daily operational stand-up meetings
Balance operational demands with project timelines, maintenance activities, and staffing models
Serve as the primary escalation point for complex or high-impact guest concerns related to Rooms Operations
Track guest feedback trends and service recovery data
Manage labor planning and scheduling in collaboration with department leaders
Oversee room inventory management and partner with Front Office leadership on sell-out, over-sell, and room type balancing strategies
Partner closely with Engineering, Sales, Conference Planning, Revenue Management, and Food & Beverage

Fulltime

Assistant Director of Rooms

We are currently in search of a seasoned, insightful, and innovative Assistant D...

Location

United States , Miami Beach

Salary:

Not provided

Starwood Hotels

Expiration Date

Until further notice

Requirements

Minimum of 6 years of related work experience in an upscale or luxury hotel environment
Advanced knowledge of front office operations
A strong leader with a proven track record in guest and team member engagement and financial performance
Excels at communication, both verbal and written
Is flexible and willing to meet the demands of a 24-hour operation

Job Responsibility

Ensure the excellence of the entire guest experience
Ensure the mission and the brand’s operational and financial outcomes are exceeded

Fulltime

Director Of Rooms

Location

Saudi Arabia

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Rooms department
Responsible for planning, developing, implementing and evaluating the quality of property’s rooms
Works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company
Champions the brand’s service vision for product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Monitors and promotes room rates, specials, and promotions at the residence
Analyzes service issues and identifies trends

Fulltime

Assistant Director of Rooms

Functions as the strategic business leader of the property's Rooms Operations. A...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Job Responsibility

Managing Profitability
Managing Revenue Goals
Leading Operations and Department Teams
Managing the Guest Experience
Managing and Conducting Human Resources Activities

Fulltime

Director of Rooms

Four Seasons Hotel and Private Residences Nashville is seeking a Director of Roo...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–7 years of progressive Rooms Division or hotel operations leadership experience
Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience preferred
Strong leadership, communication, and problem-solving skills
Solid financial acumen with experience managing budgets and operational performance
Experience in luxury hospitality or mixed-use residential hotel environments preferred
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location

Job Responsibility

Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations
Supervise and develop Department Heads, including hiring, training, performance management, and coaching
Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency
Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions
Conduct regular inspections to maintain quality, cleanliness, and service standards
Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate
Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences
Support budgeting, forecasting, and long-term planning initiatives for the division
Promote a culture of continuous learning, employee engagement, and career development
Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits

Fulltime

Director of Rooms

The Director of Rooms is a leader and member of our Resort Executive Team, respo...

Location

United States , Manchester

Salary:

85000.00 - 115000.00 USD / Year

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field strongly preferred
A minimum of 5 years of progressive resort/hotel operations experience strongly preferred
Exceptional multitasking and project management skills with an ability to meet tight deadlines and bring items to closure
Proven track record in achieving financial targets, managing budgets, and implementing cost control measures without compromising on quality and service
Effectively able to lead and inspire
Strong financial and analytical acumen
Possesses strong high-level stakeholder communication skills, engaging effectively with investors and executives
Demonstrated clear verbal and written communication skills
Able to apply working knowledge of systems such as Opera, Birchstreet, Hotel Effectiveness, and ProfitSword preferred
Ability to work flexible schedules including weekends and holidays

Job Responsibility

Lead all aspects of the Resort’s guest accommodations to ensure a seamless and exceptional guest experience
Lead with a guest centric focus, able to decide critical priorities and bring to closure
Serves as a visible interface with guests, monitoring service feedback and overall satisfaction, and leading a continuous cycle of improvement
Lead and manage front office operations, housekeeping, guest services and retail, leading these departments to maintain high standards of cleanliness, service, and operational efficiency
Leads with credibility: building and inspiring trust throughout all departments
Owns the guest relationship of VIP guests, ensuring personalized recognition and exceptional service
Leads in financial acumen of departments, to include managing departmental budgets and labor forecasts
payroll, operating expenses, and departmental costs
Responsible for and accountable for key performance metrics including: ADR, RevPAR, Occupancy, Labor productivity, Guest satisfaction scores
Responsible for developing and implementing policies and procedures that align with the brand and customer service standards

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night

Fulltime

Director of Rooms Division

The Director of Rooms Division is a senior operational leader responsible for de...

Location

Brazil , Rio de Janeiro

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

At least 3–5 years in a Head of Department or equivalent role
Prior experience in 5-star or ultra-luxury environments
International experience is a strong advantage
Pre-opening experience is a plus
Fluency in English & Portuguese

Job Responsibility

Uphold and elevate service standards consistent with Forbes 5-Star and/or LQA benchmarks
Drive a culture of anticipatory, personalised service across all guest touchpoints
Monitor guest satisfaction scores (NPS, TripAdvisor, OTAs) and lead corrective actions
Handle escalated guest complaints with empathy, ownership, and swift resolution
Lead, coach, and develop department heads across all Rooms Division areas
Foster an inclusive, engaged team culture aligned with the hotel's values and brand identity
Oversee recruitment, onboarding, performance management, and succession planning
Champion learning and development initiatives to retain and grow talent
Manage the Rooms Division budget, including labour costs, operating expenses, and capex requests
Partner with Revenue Management to optimise room yield, upsell strategies, and occupancy

Fulltime

Assistant Director of Rooms

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Dominican Republic , Samaná

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–8 years of progressive experience in luxury or resort hotel operations, with strong exposure to Front Office and Housekeeping leadership roles with pre-opening experience preferred
Proven ability to lead large, diverse teams with empathy, cultural awareness, and authority, fostering engagement, accountability, and collaboration
Demonstrated understanding of budgeting, labor management, productivity metrics, and cost control within the Rooms Division
In‑depth knowledge of housekeeping processes, quality standards, workflow optimization, and sustainability practices in a luxury resort environment
Ability to balance strategic planning with operational involvement, thriving in a fast‑paced, high‑expectation environment while reporting directly to senior leadership
Exceptional communication skills and command of Spanish and English language

Job Responsibility

Lead and oversee all Rooms Division operations ensuring seamless daily operations in the absence of a Director of Rooms
Champion exceptional guest satisfaction by ensuring service delivery meets and exceeds luxury brand standards, with a strong focus on personalized, culturally aware, and anticipatory service
Partner closely with the Resort Manager to translate strategic objectives into clear operational plans, KPIs, and service initiatives across the Rooms Division
Oversee service quality frameworks, performance metrics, and continuous improvement initiatives across the Rooms Division to enhance efficiency, consistency, and guest satisfaction
Direct all housekeeping operations, including cleanliness standards, room readiness, preventive maintenance coordination, inventory control, and sustainability practices
Manage workforce planning, scheduling, and labor optimization to ensure operational efficiency while maintaining service excellence and budget compliance
Prepare, manage, and track Rooms Division budgets, with strong control over labor, operating expenses, productivity ratios, and cost‑saving initiatives
Recruit, train, coach, and develop department managers and supervisors, building a strong leadership pipeline and a high‑performance, service‑driven culture
Work closely with Engineering, Security, Food & Beverage, Finance, and Sales to ensure smooth operations, quick issue resolution, and consistent guest experiences
Act as the senior Rooms leader on duty, handling escalated guest concerns, service recovery, and operational challenges with diplomacy and decisive leadership

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Select Country

Rooms Director

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Rooms Director

Director of Rooms Operations

Assistant Director of Rooms

Director Of Rooms

Assistant Director of Rooms

Director of Rooms

Director of Rooms

Director of Rooms Division

Assistant Director of Rooms

Our AI answers in your language