Rooms Controller Job at Villatel (Orlando)

Job Description

Villatel Orlando Resort is seeking an experienced and detail-oriented Rooms Controller to oversee and optimize the allocation of our vacation rentals and Apartments by Marriott Bonvoy. This role is pivotal in ensuring seamless coordination between various departments, including Guest Experience, Revenue, Reservations, and Operations, to maintain optimal occupancy and guest satisfaction.

Job Responsibility

Oversee the Tape Chart/Rooms Inventory for all Villatel properties
Open and close units as needed, ensuring accurate and up-to-date availability
Block and organize units efficiently to maximize occupancy and revenue
Work closely with Guest Services to address guest needs and requests
Collaborate with the Revenue team to optimize pricing and inventory strategies
Partner with the Reservations team to manage bookings and special requests
Coordinate with Operations (Housekeeping & Maintenance) to ensure units are ready for guest arrivals
Allocate and assign units based on guest preferences, availability, and operational requirements
Monitor and adjust allocations to respond to changing demand patterns and operational needs
Handle all allocations for Group and Wholesale Reservations
Assist in coordinating maintenance and service requests to ensure timely resolution
Communicate effectively with the Operations team to ensure smooth turnover of units
Generate and analyze reports on occupancy, unit allocation, and operational efficiency
Provide insights and recommendations to improve property allocation and maximize guest satisfaction

Requirements

High school diploma or equivalent required
Proven experience in a Rooms Controller or similar role within the hospitality or vacation rental industry
Strong organizational skills with an eye for detail
Excellent communication skills, with the ability to collaborate effectively across multiple departments
Proficient in using property management systems and inventory management tools
Ability to analyze data and make informed decisions to optimize occupancy and operations

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