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Rooms Controller

United States, Philadelphia · Job Posted April 01, 2026
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Job Description

Rooms Controller position at Philadelphia Marriott Downtown. Assign rooms, coordinate check-ins, handle reservations and billing, ensure guest satisfaction, and follow company standards.

Job Responsibility

  • Assign room according to guest request and preferences
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in/pre-registration procedures for arriving groups
  • Review/Track/Accommodate requests for room/check-out changes
  • Communicate status to appropriate staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily
  • Ensure rates match market codes and document exceptions
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up/process all guest check-ins/check-outs
  • Activate room keys
  • Secure valid payment
  • Identify any over-commitments
  • Perform duplicate reservation checks
  • Block rooms
  • Run daily reports
  • Follow up with guests to ensure their requests or problems have been met
  • Receive, record, and relay messages accurately

Requirements

  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • No license or certification required

What we offer

  • Training
  • Development
  • Recognition
  • A place to pursue passions in a luxury environment with a focus on holistic well-being

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