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Rooms Controller position at Philadelphia Marriott Downtown. Assign rooms, coordinate check-ins, handle reservations and billing, ensure guest satisfaction, and follow company standards.
Job Responsibility:
Assign room according to guest request and preferences
Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes
Communicate status to appropriate staff
Confirm reservations and cancellations
Review out-of-order rooms daily
Ensure rates match market codes and document exceptions
Verify and adjust billing for guests
File guest paperwork or documentation
Set up/process all guest check-ins/check-outs
Activate room keys
Secure valid payment
Identify any over-commitments
Perform duplicate reservation checks
Block rooms
Run daily reports
Follow up with guests to ensure their requests or problems have been met
Receive, record, and relay messages accurately
Requirements:
High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required
What we offer:
Training
Development
Recognition
A place to pursue passions in a luxury environment with a focus on holistic well-being