Rooms Controller Job at Four Seasons (Naples, Florida)

Job Description

The Rooms Control position within Housekeeping is responsible for ensuring the smooth operation of room assignments, coordinating housekeeping team activities, and overseeing room status updates. This role plays a key part in maintaining the cleanliness and orderliness of guest rooms, and ensuring that room availability is communicated clearly to all relevant departments.

Job Responsibility

Coordinate room assignments and ensure accurate status updates for room availability, cleanliness, and readiness
Communicate with the Front Desk, Housekeeping Supervisors, and other departments to ensure seamless guest room turnover and guest satisfaction
Maintain a log of guest room statuses, including occupied, clean, dirty, or out-of-service
Track room inventory and ensure that all rooms are properly stocked with necessary amenities and supplies
Assist with scheduling and prioritizing room cleaning tasks based on guest arrivals and departures
Ensure proper organization of the Housekeeping department, including monitoring the cleanliness and condition of common areas and corridors
Work with the Housekeeping team to ensure timely completion of room assignments and resolve any issues promptly
Respond to requests from the Front Desk and other departments regarding special room requirements or guest needs
Conduct inspections of rooms and public areas to maintain cleanliness standards and ensure compliance with safety regulations
Monitor room discrepancy reports and assist with resolving issues related to guest room status or missing items
Collaborate with the Housekeeping Supervisors to ensure efficient use of resources and staff

Requirements

Strong organizational and communication skills
Ability to multitask and manage room assignments efficiently in a fast-paced environment
Experience in housekeeping or hotel operations preferred
Attention to detail and commitment to maintaining high cleanliness standards
Ability to work collaboratively with a team and communicate effectively across departments
Knowledge of housekeeping procedures, safety regulations, and room inventory management
This location and this job require applicants to have current work authorization in the United States

What we offer

Competitive wages and a comprehensive benefits package
Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days
Paid Time Off plans start on the day of hire
Employee Cafeteria available for meals
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Tuition reimbursement
An opportunity to be a part of a cohesive team in an inclusive work environment
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace

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