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Marriott Bonvoy · Hospitality and Tourism

Rooms Controller

· Job Posted February 04, 2026

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Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Ability to be on feet and moving around (stand, sit, or walk for an extended time)
Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)

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Rooms Controller

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Organize and coordinate check-in/pre-registration procedures for arriving groups
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Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes when possible
communicate status to appropriate staff
Confirm reservations and cancellations
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Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes when possible
communicate status to appropriate staff
Confirm reservations and cancellations
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Assign room according to guest request and preferences whenever possible
Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes when possible
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