Rooms Controller, Marriott Bonvoy

Rooms Controller

Marriott Bonvoy

Location:
United States, Washington D.C.

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

30.45 USD / Hour

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Job Description:

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We take pride in delivering excellence in the care and comfort of our guests, following The Gold Standards of The Ritz-Carlton every day. As part of our team, you will learn and exemplify our core values.

Job Responsibility:

Assign room according to guest request and preferences whenever possible
Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes when possible
Communicate status to appropriate staff
Confirm reservations and cancellations
Review out-of-order rooms daily
Ensure rates match market codes and document exceptions
Verify and adjust billing for guests
File guest paperwork or documentation
Set up/process all guest check-ins/check-outs
Activate room keys
Secure valid payment
Identify any over-commitments
Perform duplicate reservation checks
Block rooms
Run daily reports
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Comply with quality assurance standards

Requirements:

Education: High school diploma or G.E.D. equivalent
Related Work Experience: Less than 1-year related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

What we offer:

Health care benefits
Earned paid time off and/or sick leave
Life insurance
Disability coverage
Other life and work wellness benefits

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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