Rooms Controller Job at Marriott Bonvoy (West Palm Beach)

Rooms Controller

Marriott Bonvoy

Location:
United States , West Palm Beach

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

21.00 USD / Hour

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Job Description:

The Rooms Controller is the strategic coordinator behind the hotel’s room inventory and guest placement experience. Acting as the bridge between Front Office, Housekeeping, Engineering, Reservations, and Sales, this role ensures that every guest room assignment aligns with operational efficiency and personalized service. From managing sell-out nights to coordinating VIP arrivals and orchestrating room moves, the Rooms Controller ensures accuracy, communication, and preparation remain flawless. This position requires strong attention to detail, sound judgment, and the ability to anticipate operational needs before they arise—helping create smooth arrivals and memorable stays for every guest.

Job Responsibility:

Maintain and coordinate daily room inventory to support Front Desk operations
Block group rooms, transient reservations, early arrivals, and special request accommodations
Maintain a room pool for early arrivals, VIP guests, and operational flexibility
Supervise room upgrades while maximizing inventory efficiency during high-occupancy and sell-out periods
Coordinate and organize guest room moves, ensuring timely communication and execution
Work closely with Front Office, Housekeeping, Engineering, Reservations, and Sales to ensure room details are accurate and complete
Coordinate Out-of-Order and Out-of-Service room status with the Engineering Department
Review group resumes and communicate all relevant details to operational teams
Confer with leadership regarding groups, unusual situations, or special guest circumstances
Ensure special reservations, VIP accommodations, and guest preferences are handled accurately and without error
Expedite room readiness and communicate proactively with guests awaiting accommodations
Approach all guest and associate interactions in a professional, personalized, and service-focused manner
Support service professionals by clearly communicating promotions, enhancements, and guest opportunities
Actively participate in daily briefings and operational meetings
Maintain detailed documentation and reporting related to room assignments and inventory
Exercise sound judgment when resolving operational challenges or guest concerns
Perform additional duties as assigned to support Rooms Division success

Requirements:

Minimum of 4 year college degree or equivalent
A minimum of two years’ experience in Rooms Operations
Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing
Possess excellent verbal and written communication skills
Ability to work independently, without direct supervision or as part of a cohesive team
Ability to think clearly, analyze and resolve problems, while exercising good judgment
Portray a professional image and personality exuding confidence and leadership skills
Ability to conduct oneself in a discrete manner in all guest areas
Must be able to lift up to 50lbs. continually throughout shift
Must be able to push, pull and move levers, equipment and furniture throughout shift
Must be able to work with arms raised above head throughout an shift
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day
Excellent hearing required to train and interact with management and associates
Excellent vision required to read reports, computer, etc.

Nice to have:

Luxury hospitality experience is preferred
Multilingual skills are preferred

What we offer:

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, community service and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Additional Information:

Job Posted:
March 24, 2026

Expiration:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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