Rooms Controller

• Assign room according to guest request and preferences whenever possible
• Pre-register designated guests and prepare key packets
• Organize and coordinate check-in/pre-registration procedures for arriving groups
• Review/Track/Accommodate requests for room/check-out changes when possible
• communicate status to appropriate staff
• Confirm reservations and cancellations
• Review out-of-order rooms daily
• Ensure rates match market codes and document exceptions
• Verify and adjust billing for guests
• File guest paperwork or documentation
• Set up/process all guest check-ins/check-outs
• Activate room keys
• Secure valid payment
• Identify any over-commitments
• Perform duplicate reservation checks
• block rooms
• Run daily reports
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Receive, record, and relay messages accurately, completely, and legibly
• Coordinate tasks and work with other departments
• Serve as a departmental role model
• Develop and maintain positive working relationships with others
• support team to reach common goals
• Comply with quality assurance standards
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• Less than 1-year related work experience
• No supervisory experience
• None

Previous experience in luxury hotels preferred