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Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Job Responsibility:
Assign room according to guest request and preferences
Pre-register designated guests and prepare key packets
Organize and coordinate check-in/pre-registration procedures for arriving groups
Review/Track/Accommodate requests for room/check-out changes
Communicate status to appropriate staff
Confirm reservations and cancellations
Review out-of-order rooms daily
Ensure rates match market codes and document exceptions
Verify and adjust billing for guests
File guest paperwork or documentation
Set up/process all guest check-ins/check-outs
Activate room keys
Secure valid payment
Identify any over-commitments
Perform duplicate reservation checks
block rooms
Run daily reports
Follow up with guests to ensure their requests or problems have been met
Receive, record, and relay messages accurately
Requirements:
High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required
What we offer:
Training
Development
Recognition
A place to pursue your passions in a luxury environment with a focus on holistic well-being