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Rooms Controller

United States, New York Employment contract 41.38 USD / Hour · Job Posted May 30, 2026
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Job Description

The Rooms Controller will be responsible for coordinating and maintaining the hotel’s day-to-day guest room inventory. This role covers PM and Overnight shifts. This role will act as a liaison between the Guest Services, Housekeeping, Engineering and Reservations departments regarding the status and distribution of all guest rooms. The Rooms Controller will organize room moves, control maximum occupancy days and supervise upgrades. This role will maintain the company’s expected high quality standards when interacting and communicating with internal and external customers and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.

Job Responsibility

  • Responsible for the Guest Room Inventory Distribution for the resort
  • Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests
  • Ensures that special reservations and accommodations are handled properly
  • Blocks group rooms, daily rooms, address special request and VIP rooms
  • Maintains a room pool from which rooms may be pulled for early arrivals and special requests
  • Coordinates the status of rooms with Housekeeping and Engineering
  • Communicates priority arrivals with Housekeeping, Engineering and resort leadership as applicable
  • Is thoroughly knowledgeable with all resort room types and resort facilities
  • Have a thorough understanding of hotel occupancy trends

Requirements

  • Excellent communication skills
  • Ability to give high priority to customer service
  • Ability to read, write and understand English
  • Proper cash handling procedures
  • Computer proficiency
  • Ability to work PM and Overnight shifts

What we offer

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off, parental leave and holidays (depending on position)
  • Wish day paid time to volunteer
  • 401k with employer match (subject to eligibility)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

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