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The Rooms Controller will be responsible for coordinating and maintaining the hotel’s day-to-day guest room inventory. This role covers PM and Overnight shifts. This role will act as a liaison between the Guest Services, Housekeeping, Engineering and Reservations departments regarding the status and distribution of all guest rooms. The Rooms Controller will organize room moves, control maximum occupancy days and supervise upgrades. This role will maintain the company’s expected high quality standards when interacting and communicating with internal and external customers and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.
Job Responsibility
Responsible for the Guest Room Inventory Distribution for the resort
Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests
Ensures that special reservations and accommodations are handled properly
Blocks group rooms, daily rooms, address special request and VIP rooms
Maintains a room pool from which rooms may be pulled for early arrivals and special requests
Coordinates the status of rooms with Housekeeping and Engineering
Communicates priority arrivals with Housekeeping, Engineering and resort leadership as applicable
Is thoroughly knowledgeable with all resort room types and resort facilities
Have a thorough understanding of hotel occupancy trends
Requirements
Excellent communication skills
Ability to give high priority to customer service
Ability to read, write and understand English
Proper cash handling procedures
Computer proficiency
Ability to work PM and Overnight shifts
What we offer
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off, parental leave and holidays (depending on position)