Rooms Controller Jobs

Rooms Controller

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Come and join Marriott International at W Melbourne, one of its luxury brands, which aims to ignite curiosity and expand worlds. If you’re passionate, proactive, and excited about a career in hospitality within a vibrant atmosphere, this position offers a chance to thrive.

Job Responsibility:

Managing daily room allocations to optimise guest satisfaction and operational efficiency
Coordinating with Housekeeping and Engineering to ensure rooms are guest-ready on time
Supporting the Reservations and Front Office teams with special requests, WHOs, and group blocks
Handling room moves, upgrades, out-of-order inventory, and maximising occupancy
Assisting with reporting and system updates to maintain accuracy across departments
Managing the Opera PMS to update room statuses, guest preferences, and allocations
Handling challenges such as overbooking, double-ups, or last-minute changes.

Requirements:

Previous Front Office or Reservations experience in a hotel environment is a plus
Strong Opera PMS (or similar system) knowledge is highly regarded
Exceptional communication and organisational skills
Ability to stay cool under pressure and think two steps ahead
A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand.

What we offer:

Competitive Salary and Reviews
Mentor/Buddy Program
Career Advancement opportunities
Prime Location (Melbourne CBD)
Birthday Perks
Exclusive Discounts at W Melbourne and Marriott International
Community Engagement initiatives
Award-Winning Workplace with accolades
Employee Referral Bonus.

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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