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Rooms Controller

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia , Sydney

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Rooms Controller because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Job Responsibility:

  • Assign rooms according to guest requests and preferences whenever possible
  • Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Be the 'face of the hotel' – welcoming and connecting with guests through each guest interaction from arrival to departure
  • Take guest reservation and perform cash handling & credit card responsibilities
  • Confirm reservations and cancellations whilst communicating status to appropriate departments
  • Organise and coordinate check-in/pre-registration procedures for arriving groups

Requirements:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar supervisory role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
What we offer:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
November 24, 2025

Employment Type:
Parttime
Work Type:
On-site work
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