Room Supervisor

• Supervise and coordinate the daily activities of Room Attendants and Housepersons
• Inspect guest rooms, corridors, and service areas for cleanliness, maintenance issues, and proper setup
• Ensure rooms are cleaned and released in a timely manner to meet guest check-in schedules
• Assist in scheduling and assigning daily duties and tasks to the housekeeping team
• Provide training, guidance, and ongoing support to housekeeping staff to maintain quality and efficiency
• Monitor inventory of cleaning supplies and linens
• report shortages to management
• Ensure compliance with hotel standards, health and safety regulations, and company policies
• Handle guest requests or complaints professionally and promptly
• Support the housekeeping leadership team with administrative tasks as needed
• Cross-train in Front Office responsibilities including check-in/check-out procedures, guest relations, and emergency protocols
• Act as Manager on Duty (MOD) when required, ensuring smooth operations across departments.

• Previous experience in housekeeping, preferably in a luxury hotel setting
• Strong attention to detail and a passion for maintaining high standards
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Good organizational and time management skills
• Familiarity with housekeeping software and hotel property management systems (PMS) is an asset
• Ability to stand for extended periods and perform physical tasks (bending, lifting, pushing carts)
• Flexibility to work in multiple departments and on varied shifts as needed.

Familiarity with housekeeping software and hotel property management systems (PMS)