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Four Seasons Logo Four Seasons · Gastronomy

Room Service Supervisor

Canada, Montreal Employment contract · Job Posted July 03, 2026
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Job Description

The Room Service Supervisor holds a supervisory role that focuses on supporting the room service team as well as overseeing the sequence of service events. He/She participates in leading a team so that they work in an ideal environment, respecting the rules of hygiene, the quality criteria, the Four Seasons standards and all the collaborators. This requires a good team spirit, a refined, elegant, warm personality who will be able to supervise and manage the people under his responsibility and who will also be able to show empathy and generosity to the customers.

Job Responsibility

  • Ensure that all guests receive service in compliance with the standards established by management
  • Work closely with the management team and assistant managers to maintain high standards of hygiene, service, and presentation
  • Promote cooperation among all departments, especially with the kitchen
  • Maintain personal hygiene and professional appearance for yourself and the team, in line with hotel standards
  • Monitor equipment and setup, ensuring overall cleanliness in dining areas
  • Organize and participate in departmental meetings and training sessions
  • Supervise service operations continuously, taking prompt and appropriate action to correct any deficiencies
  • Handle financial transactions accurately while adhering to security protocols
  • Ensure strong knowledge of operational systems (e.g., Micros) and emergency procedures to assist guests
  • Assess guest needs promptly, remain calm in unusual situations, and handle complaints and feedback effectively
  • Project a positive, professional, and friendly image, while maintaining effective communication within the team
  • Contribute to menu updates, development of new ideas, and guest awareness of available services
  • Ensure compliance with safety and hygiene standards, including strict control of master keys
  • Perform quality checks for VIP services, monitor floors for tray collection, and uphold service standards
  • Carry out any other tasks assigned by management, supporting staff training and professional growth

Requirements

  • Ability to communicate in English and French, both orally and in writing
  • intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively
  • Comfortable working in a fast-paced environment
  • Ability to demonstrate a strong team spirit
  • Ability to provide outstanding service to our internal and external customers and suppliers
  • Interested in and able to provide outstanding service to our internal and external customers and suppliers
  • Good interpersonal skills to meet the expectations of a high-end clientele
  • Maintain a professional appearance and conduct yourself in a mature manner and with integrity at all times, including outside performances
  • Attention to detail and ability to multi-task in a dynamic environment
  • Standing/walking, squatting, kneeling multiple times throughout the day
  • Carrying, moving loads of varying weight while following proper gestures and postures
  • Be organized, meticulous and resourceful
  • Creative and self-starter
  • Computer literacy, including a working knowledge of MS Word, Excel and Lotus Notes
  • Previous experience in a similar position an asset
  • College diploma in hotel management or related field an asset

Nice to have

  • Previous experience in a similar position
  • College diploma in hotel management or related field

What we offer

  • Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
  • Discounts at MARCUS Restaurant and the Guerlain Spa
  • Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
  • Complimentary meals per shift at Café 1440
  • Employer-contributed retirement plan
  • Paid vacation plus two additional floating holidays per year
  • Strong training and development programs
  • Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)
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