Room Service Server

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
• Upsell efficiently in a courteous manner
• Communicate guest orders including any special needs or requests to the kitchen using the Hotel’s point-of-sales system
• and communicate with chef when necessary
• Check completed kitchen orders with the guest’s original order
• coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure food quality properly
• Accurately close guest checks
• record guest charges and gratuities
• Ensure food restriction is shared with Culinary team and delivery items are align with guests need, request and food restrictions

• 1 year’s food service or equivalent experience
• English and Hungarian proficiency
• Ability to work all shifts including, AM's, PM's, weekends, and holidays
• Excellent personal presentation and interpersonal skills
• Attention to detail and the ability to multitask
• Excellent communication skills
• Ability to communicate professionally and accurately via telephone, count and record accurately and requires knowledge or the ability to operate computer equipment and the reservations system
• EU work authorization
• Candidate is able to stand and walk up to 8 hours and able to lift and carry up to 20 pounds
• Strong F&B knowledge is a plus

Strong F&B knowledge is a plus

• base salary + service charge
• end-of-the-year bonus
• private health insurance
• complimentary daily employee meal
• uniform that gets cleaned in the hotel
• exclusive discount and travel programs with Four Seasons
• comprehensive learning and development programs to help you master your craft
• 50% discount in our Kollázs restaurant and Múzsa bar
• international career opportunities
• inclusive and diverse employee engagement events all year-round
• Employee Assistance Program