Room Service Server Job at Four Seasons (Kailua-Kona)

Job Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. ROOM SERVICE SERVER The Four Seasons Resort Hualalai is looking for an Room Service Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Room Service Server have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Job Responsibility

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the coordinator or guest’s original order
transport items to the guestroom in a timely manner to ensure proper food quality
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s origin, taste, and preparation methods
Highlighting any special requests or dietary restrictions
Communicate options for removal of trays and dishware
respond to request for tray removal according to established time standards
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Delivery of Daily Amenities to guest rooms and ensuring Amenities are placed in the room prior to the arrival of guests
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks securing room number and signature
properly settle voided checks or complimentary meals

Requirements

Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
Ability to communicate professional and accurately
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems
Strong Customer Service skills
Minimum 1 year of food service or customer service-related work
Weekend & Holiday Availability Required

What we offer

An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation, & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs

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