Room Service Order Taker Job at Four Seasons (Atlanta)

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Room Service Order Taker

The In-Room Dining Order Taker is responsible for taking guest in-room dining or...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum one year food service or related work
Ability to communicate professional and accurately via telephone
Requires ability to operate computer equipment and other food & beverage computer systems
Requires reading, writing and oral proficiency in the English language.

Job Responsibility

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Room Service Order Taker

As a Room Service Order Taker, your role is crucial in ensuring a seamless and e...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

In line with Saudization and local workforce localization requirements, this role is designated for Saudi Nationals
High school education or equivalent experience
Minimum one year food service or related work
Ability to communicate professional and accurately via telephone
English & Arabic Language is a must

Job Responsibility

Ensuring a seamless and exceptional dining experience for our guests
Taking guest orders
Effectively communicating any special requests to the kitchen
Coordinating the delivery of orders with the utmost attention to detail and adherence to Four Seasons Standards
Providing outstanding guest service through efficient order taking
Communicating dietary preferences or unique requests (allergies, food restrictions, specific instructions) to kitchen staff
Ensuring orders are delivered promptly and accurately
Maintaining effective communication between the kitchen staff and delivery team

What we offer

Competitive Net Salary in a Tax-Free Environment
Competitive housing allowance
Transportation Allowance
21 days’ vacation
10 days Public Holidays per year
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons

Fulltime

Room Service Order Taker

The friendly and courteous voice of the In-Room Dining Team, the In-Room Dining ...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Affinity for guest service
Attention to detail
Ability to problem solve
Ability to multitask
Fluency in reading, writing, and spoken English
Ability to assume responsibility for the department in the absence of a manager
Solid food and beverage knowledge
Pleasant voice
Positive attitude

Job Responsibility

Authority on all available food menus, including daily specials, alternative cuisine and all beverage lists
Makes recommendations to accommodate guests’ preferences and dietary restrictions
Oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards
Ensures all orders meet Four Seasons Standards and Sequence of Service
Promptly shares any guest complaints with the Room Service Manager for immediate follow-up

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Parking
Complimentary Employee Meals

Parttime

Room Service Order Taker

The Order Taker is responsible for receiving, recording, and processing food and...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Preferred experience in a luxury hotel in food and beverage or related work
Strong written and oral skills and communicate professional and accurately via telephone
Ability to multi-task in a high volume and demanding environment
Strong computer skills
Strong problem-solving skills, ability to handle difficult situations and guests
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High

Job Responsibility

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Coordinate minibar replenishment procedures through the Resort’s communication tools
Stock and order items

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Room Service Order Taker

The friendly and courteous voice of the In-Room Dining Team, the In-Room Dining ...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Affinity for guest service
Attention to detail
Ability to problem solve and multitask
Fluency in reading, writing, and spoken English
Ability to assume responsibility of the department in absence of a manager
Solid food and beverage knowledge
Pleasant voice
Positive attitude

Job Responsibility

Authority on all available food menus, including daily specials, alternative cuisine and all beverage lists
Makes recommendations to accommodate guests’ preferences and dietary restrictions
Oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time
Ensures all orders meet Four Seasons Standards and Sequence of Service
Promptly shares any guest complaints with the Room Service Manager for immediate follow up

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Employee Parking
Complimentary Employee Meals

Parttime

Order Taker - In Room Dining

At The Ritz-Carlton, we believe that everyone succeeds when they are empowered t...

Location

United States , Santa Barbara

Salary:

26.50 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification

Job Responsibility

Take room service orders over the phone
Answer questions on menu selections and check with kitchen staff
Answer guest questions or concerns regarding the origin, vintage, and style of various wines
Place and log call back for room service order
Notify guests and management of delays in service delivery
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain cleanliness of work areas throughout the day
Record transaction in MICROS system at time of order
Complete all closing reports, including MICROS reports
Process all payment methods

Parttime

In Room Dining Order Taker

The In Room Dining Order Taker is responsible for providing excellent customer s...

Location

China , Taipa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a high school or equivalent education
Reading, writing and oral proficiency in Cantonese, Mandarin and English
Strong communication and interpersonal skills
Ability to manage multiple orders and requests simultaneously without compromising service quality
Familiarity with POS systems and software applications for order processing and reporting
Strong leadership and team management skills

Job Responsibility

Greet guests promptly and courteously upon their call, ensuring a warm and welcoming atmosphere. Engage with guests to create a positive dining experience
Accurately take guest in room dining, ensuring to note any special requests, dietary restrictions, or allergies
Operate the computer system for order taking, check printing, closing out checks and printing reports
Coordinate with kitchen and service staff to ensure timely and accurate order delivery
Organize and coordinate the delivery of orders to guest rooms, ensuring that they arrive promptly and meet presentation standards. Monitor the timing of each order to ensure freshness
Maintain cleanliness and organization in the in room dining area, including dining equipment and utensils. Ensure that all items are properly stocked and ready for use
Maintain a thorough understanding of the menu, including daily specials and menu ingredients
Handle billing and payment transactions efficiently and accurately
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers and supervisors

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

In-Room Dining Order Taker

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where time...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: Less than 1 year related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Answer all In‑Room Dining calls promptly using proper etiquette, tone, and brand scripting
Accurately take guest food and beverage orders, confirming preferences, special requests, dietary needs, and allergies
Demonstrate thorough knowledge of menus, ingredients, promotions, and preparation methods to confidently make recommendations and enhance the guest experience
Enter orders accurately into the POS system and communicate details clearly to the kitchen and service team
Coordinate order timing, delivery, and follow‑up to ensure service excellence and guest satisfaction
Anticipate guest needs, personalize service, and create memorable moments in line with Ritz‑Carlton service values
Handle guest concerns or complaints professionally, taking ownership and initiating service recovery when needed
Maintain cleanliness, organization, and readiness of the order‑taking and work area
Ensure compliance with food safety, hygiene standards, and Marriott policies and procedures
Uphold confidentiality of guest information and adhere to data privacy standards

What we offer

Accommodation
Flight tickets
Transportation
Meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage

Fulltime

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Room Service Order Taker

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