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The Order Taker is responsible for receiving, recording, and processing food and beverage orders accurately and efficiently. Serving as the first point of contact between guests and the in-room dining team, the Order Taker plays a key role in ensuring a smooth and personalized guest experience. This position requires excellent communication skills, attention to detail, and a strong understanding of menu offerings and service standards.
Job Responsibility:
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Coordinate minibar replenishment procedures through the Resort’s communication tools
Stock and order items
Assist in setting tray tables for delivery
Take and process any other guest requests
Perform other tasks or projects as assigned by management
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
Work harmoniously and professionally with co-workers and supervisors
Requirements:
High School Diploma or equivalent
Preferred experience in a luxury hotel in food and beverage or related work
Strong written and oral skills and communicate professional and accurately via telephone
Ability to multi-task in a high volume and demanding environment
Strong computer skills
Strong problem-solving skills, ability to handle difficult situations and guests
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)