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Room Service Order Taker

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Four Seasons

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Location:
Spain , Illes Balears

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Order Taker is responsible for receiving, recording, and processing food and beverage orders accurately and efficiently. Serving as the first point of contact between guests and the in-room dining team, the Order Taker plays a key role in ensuring a smooth and personalized guest experience. This position requires excellent communication skills, attention to detail, and a strong understanding of menu offerings and service standards.

Job Responsibility:

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
  • properly and accurately close guest checks
  • record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Coordinate minibar replenishment procedures through the Resort’s communication tools
  • Stock and order items
  • Assist in setting tray tables for delivery
  • Take and process any other guest requests
  • Perform other tasks or projects as assigned by management
  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
  • Work harmoniously and professionally with co-workers and supervisors

Requirements:

  • High School Diploma or equivalent
  • Preferred experience in a luxury hotel in food and beverage or related work
  • Strong written and oral skills and communicate professional and accurately via telephone
  • Ability to multi-task in a high volume and demanding environment
  • Strong computer skills
  • Strong problem-solving skills, ability to handle difficult situations and guests
  • Work Experience: 2 Years
  • Degree: Professional /Technician
  • Languages: Spanish / English
  • Language Ability: High
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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