Room Service Manager Job at Four Seasons (Boston)

Assistant Rooms Operations Manager

Entry level management position focusing on supporting day-to-day activities of ...

Location

Canada , Calgary

Salary:

59000.00 - 80000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Knowledge of night audit procedures and reports
Understanding of loss prevention policies and procedures
Experience with budget management and revenue optimization
Guest service and problem-solving skills
Staff training and supervision experience
Knowledge of safety procedures and emergency protocols

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct and work with employees to carry out guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Temporarily supervise all Room Operations areas in management absence
Operate department equipment
Ensure employees have proper supplies and uniforms
Supervise same day selling procedures to maximize room revenue

What we offer

Equal opportunity employer
Accommodations for applicants with disabilities
Commitment to associate well-being
Global team environment
Employee recognition program

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience in leading room operations teams
Understanding of guest and employee satisfaction metrics
Knowledge of financial performance management
Experience with property standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff and lead room operations team
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Conduct human resources activities including hiring and employee feedback
Manage property rooms operations functions
Monitor activities affecting guest experience
Manage profitability through financial review and cost reduction

What we offer

Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team belonging

Fulltime

Assistant Manager Rooms Operations - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...

Location

Canada , Whistler

Salary:

60000.00 - 70000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts
Run room operations reports
Supervise Room Operations department in absence of management
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures

What we offer

Equal opportunity employer
Accommodations for disabilities
Employee recognition program

Fulltime

Senior Rooms Operations Manager

Manages the execution of all operations in the rooms area departments and managi...

Location

United States , Chicago

Salary:

91000.00 - 127000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience managing rooms operations departments (Front Office, Engineering/Maintenance, Housekeeping)
Experience managing staff
Understanding of guest and employee satisfaction metrics
Financial performance management skills
Compliance with standards and procedures

Job Responsibility

Manage execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Lead specific team to meet property goals
Verify goals are translated to team for guest tracking and productivity
Create property environment emphasizing motivation, empowerment, teamwork, continuous improvement
Develop action plans based on satisfaction results
Set clear expectations with General Manager

What we offer

Equal opportunity employer
Diverse and inclusive environment
Wide range of benefits supporting associates and families
Wellbeing support
Career empowerment
Training and development opportunities
Recognition programs
Holistic well-being focus

Fulltime

Guest Service Manager

Guest Service Manager position at The Westin Wenzhou responsible for processing ...

Location

China , Wenzhou

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering environment
Wellness programming

Fulltime

Reception & Office Services Manager

Are you a passionate and organised individual ready to make a significant impact...

Location

United Kingdom , City of London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience within a Reception role, ideally within a professional or corporate setting
Catering, Hospitality and Facilities experience will also be considered
A friendly yet assertive demeanour, with a strong commitment to maintaining high standards
Excellent communication skills, both written and spoken
Proficiency in Microsoft Office and a willingness to learn new software
Exceptional time management skills and the ability to prioritise tasks effectively

Job Responsibility

Meet and greet all office visitors, providing a warm welcome
Manage meeting rooms, appointments, and diaries, ensuring seamless logistics for meetings
Oversee the daily operations of the office, maintaining a safe and secure environment
Handle all correspondence, including emails, phone calls, and mail
Manage office supplies and equipment, ensuring everything runs smoothly
organise both physical and digital files for easy accessibility
Maintain budget and expenses for office operations
Act as the primary contact for facility-related issues and oversee third-party services
Assist in event planning and execution
Provide ad-hoc support to various operational teams

What we offer

Competitive Salary: Reflective of your skills and experience
Pension Scheme: Secure your future with our solid pension plan
Income Protection Insurance: Safeguard your income in case of illness or accident
Life Assurance: Providing peace of mind for you and your loved ones
Bonuses: recognise and reward your hard work through peer-nominated bonuses
Sick Pay & Critical Illness Insurance: Support during challenging times
Extended Leave Options: Flexibility for personal needs
Health & Well-being Benefits: Including dental insurance, health cash plans, and gym memberships
Professional Development: Access to formal training, mentorship, and personal development programmes

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , Orlando

Salary:

57000.00 - 71000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of brand's service culture
Ability to manage staff and operations
Experience in improving guest and employee satisfaction
Financial performance management skills
Compliance with standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments
Manage staff and verify goals are translated to team
Create property environment emphasizing motivation, empowerment, teamwork
Understand employee and guest satisfaction results
Lead by example demonstrating self-confidence, energy and enthusiasm
Manage property rooms operations functions
Follow property specific second effort and recovery plan
Publish guest satisfaction results
Manage activities affecting guest experience
Provide excellent customer service

What we offer

Bonus eligibility
Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team membership

Fulltime

Select Country

Room Service Manager

Job Responsibility

Requirements

What we offer

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