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Four Seasons Logo Four Seasons · Hospitality and Tourism

Room Service Manager

Costa Rica, Peninsula Papagayo · Job Posted May 03, 2026
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Job Responsibility

  • Select, train, evaluate, lead, motivate, coach, and discipline all employees to ensure that established cultural and core standards are met
  • daily activities and planning for outlet operation
  • Keep up with the latest product trends and create seasonal and new guest room amenity program
  • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
  • Describe and ensure quality of all food and drink items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner and overnight dining
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
  • Attend regular operational meetings to ensure effective coordination and cooperation between departments
  • Observe physical condition and cleanliness of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
  • Monitor all amenities so they are delivered on time and are properly maintained
  • Establish and maintain par stocks of all supplies
  • Ensure the cleanliness of Room Service and guest hallways by establishing and enforcing clean-up schedules
  • Communicate with all other Department Heads to coordinate efforts in matters of mutual interest
  • Establish an effective and efficient method for setting orders properly
  • Train order takers in proper upselling and telephone techniques
  • Ensure all private bars are stocked and controlled properly
  • Requires ability to operate computer equipment and other food & beverage computer systems

Requirements

  • Minimum of 3 year’s experience working in a managerial capacity, experience in hotel operations, preferably Four Seasons or other luxury environment, experience in adult education or a similar experience
  • Solid knowledge of Room Service experience
  • Good business acumen, strong work ethic and people-management and facilitation skills
  • Strong leadership and interpersonal skills
  • Able to prioritize and adapt to the changing needs of the operation
  • Firm knowledge of the local market
  • Effective communication skills in both speaking and writing English and Spanish is required
  • Ability to operate computer equipment and other food & beverage computer systems

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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  • Attend regular operational meetings to ensure effective coordination and cooperation between departments
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