Room Service Coordinator

• Take in-room dining orders via phone, iPad, and chat platforms with professionalism and care
• Accurately enter and manage guest orders using POS and hotel systems, including special requests, dietary needs, and allergy restrictions
• Provide knowledgeable, engaging descriptions of food and beverage menu items
• Coordinate seamlessly with the culinary team and in-room dining servers to ensure timely and accurate delivery
• Anticipate guest needs, confirm satisfaction, and resolve requests or concerns promptly
• Maintain accurate guest profiles, order records, and amenity requests
• Uphold Four Seasons service standards, policies, and values in every interaction
• Work collaboratively with Food & Beverage, Front Office, and Housekeeping teams to deliver exceptional guest experiences

• A genuine passion for hospitality and delivering outstanding guest service
• Six months to one year of customer service experience
• luxury hospitality experience preferred
• Excellent communication skills with strong phone and interpersonal etiquette
• Ability to stay organized, focused, and composed in a fast-paced environment
• Strong attention to detail with the ability to multitask and prioritize effectively
• Basic computer and POS system proficiency
• Team-oriented mindset with a professional and positive attitude
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• High School Diploma or equivalent
• Tuberculosis (TB) clearance in accordance with local regulations

luxury hospitality experience preferred

• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs