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Room Service Coordinator

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Four Seasons

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Location:
United States of America , Seattle

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

22.95 USD / Hour
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Job Description:

Four Seasons Hotel Seattle is looking for a Room Service Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Coordinator will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the In-Room Dining Manager.

Job Responsibility:

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
  • Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
  • Properly and accurately close amenity and guest checks
  • record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Compile, coordinate and reconcile amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion and billed accurately thereafter
  • Ensure all BEO’s and pre-orders are communicated with staff and kitchen
  • Collaborate with Room Service Servers to ensure guest requests, amenities, private bar refills are all prioritized and completed

Requirements:

  • Previous exposure to Hotel Operating Systems (Opera, Micros POS and HotSOS systems preferred)
  • Previous experience in office/event coordination or relatable experience
  • Strong communication and multi-tasking
  • Ability to smoothly navigate between engaging guests and handling complex administrative tasks
  • Food Handler’s Permit
  • Mixologist Permit
  • U.S. work authorization is required
What we offer:
  • 13 Days Paid Time Off
  • 10 Paid Holidays/year
  • Medical/Dental/Vision Insurance
  • 401K Retirement savings plan, plus employer match program
  • Complimentary Room nights and discounted rates
  • Complimentary meals in our employee cafeteria
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Paid Parental Leave & Short-Term Disability
  • Life Insurance
  • Bereavement & Jury Duty Pay
  • FMLA
  • Personal & Medical Leave options
  • Training programs
  • Tuition reimbursement
  • Growth & Development opportunities

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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