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Room Service Coordinator/Order Taker

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Four Seasons

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Location:
United States of America , Atlanta

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.

Job Responsibility:

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
  • properly and accurately close guest checks
  • record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Work harmoniously and professionally with co-workers and supervisors
  • Stock and order items
  • Assist in setting tray tables for delivery

Requirements:

  • High school education or equivalent experience
  • Minimum one years food service or related work
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounted rates for Marta and/or Parking

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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