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Room Service Assistant Manager

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Four Seasons

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Location:
Spain , Illes Balears

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Assistant Room Service Manager supports the Room Service Manager in overseeing daily in-room dining operations to ensure exceptional service, smooth workflow, and guest satisfaction. This role includes supervising staff, coordinating service and delivery, maintaining quality standards, and assisting with administrative tasks. The ideal candidate is a hands-on leader with strong communication skills, a passion for hospitality, and the ability to motivate a team in a fast-paced and guest-focused environment.

Job Responsibility:

  • Ensure that guests receive exceptional service reflecting the Four Seasons values, consistently creating a positive impact by passionately serving others, both internal and external customers
  • Support employees and colleagues to achieve common objectives, encourage change, promote learning, and share knowledge and experience to develop team skills
  • Make storeroom requisitions, balancing financial responsibility with operational and service needs
  • Assist in preparing purchase orders in the absence of the manager
  • Maximize and supervise resources to ensure efficient task performance, always avoiding misuse and waste, and teaching the proper care and use of equipment
  • Supervise compliance with product rotation standards (First In, First Out)
  • Assist with inventories of equipment and operational products
  • Ensure timely, accurate, and elegant delivery and pickup of Room Service orders
  • Follow up on employees’ training and ensure adherence to operational procedures and systems
  • Collaborate with the culinary and stewarding teams to guarantee seamless service and guest satisfaction

Requirements:

  • Previous experience as Assistant Manager or Supervisor in Room Service or Food & Beverage
  • Strong knowledge of in-room dining service standards and operations
  • A college degree specializing in hotel/restaurant management or equivalent experience is required
  • Ability to operate computer equipment and F&B systems
  • Proactive and detail-oriented approach
  • Strong conflict and crisis resolution skills
  • Able to multitask and prioritize workload efficiently
  • High level of spoken and written proficiency in English and Spanish
  • Assertive and effective communication skills
  • Proven interpersonal skills and a successful record of guest interaction
  • Candidates must hold a valid work permit that allows them to work legally in Spain
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for business clothes
  • Complimentary employee meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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