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Room Service Ambassador

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DoubleTree by Hilton Orlando at SeaWorld

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Location:
United States , Horseshoe Bay

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Deliver Luxury to the Doorstep. The lake life is calling! At Horseshoe Bay Resort, our guests expect world-class service without ever having to leave the comfort of their rooms. As a Room Service Ambassador, you are the face of our premium In-Room Dining experience. You don’t just deliver food; you deliver a private, upscale dining event for our guests across our most prestigious accommodations. If you are an organized, fast-paced hospitality professional with a passion for 'Aggressive Hospitality' and a commitment to excellence, your success story starts here.

Job Responsibility:

  • Provide prompt, courteous service, utilizing suggestive selling techniques and expert menu knowledge (including proper vocabulary and pronunciation)
  • Follow standardized procedures for serving guests as outlined in our luxury standards
  • Maintain station and equipment in 'resort-ready' condition
  • Utilize Point of Sale (POS) systems correctly for order tracking and billing
  • Proactively monitor corridors and elevator landings to retrieve used trays/carts
  • Breakdown trays in the dish area, sanitize non-paper condiments
  • Ensure the oncoming shift is fully stocked with china, glassware, and silver
  • Maintain and clean room service golf carts, returning them to designated locations at the end of each shift

Requirements:

  • Must be 18+ years of age
  • Current TABC certification
  • Current Food Handler certification
  • Outgoing, honest, and high-integrity professional
  • Works well as a member of a TEAM
  • Legible writing
  • Ability to disseminate information accurately to guests and management
  • Ability to walk and ascend/descend stairs as a daily routine
  • Must be able to lift/move up to 50 lbs
  • Neat appearance in designated uniform with slip-resistant safety footwear
  • Ability to work a flexible schedule (24/7 environment), including weekends and holidays as business demands
What we offer:
  • Subsidized associate housing
  • Shuttle service available
  • Limited access to world-class golf and resort amenities (based on occupancy)
  • Weekly meal subsidies
  • Competitive pay
  • Scheduled reviews/raises
  • Deep discounts at Horseshoe Bay Resort and over 100 Crescent Hotels & Resorts properties nationwide
  • Career advancement through Manager in Training (MIT) program
  • Medical, Dental, and Vision insurance plans
  • 401k plan with employer match
  • Short and long-term disability insurance
  • Critical Illness insurance
  • Accident insurance
  • Access to the Associate Relief Fund

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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