Room Reservations Coordinator Job at Fairmont Le Manoir Richelieu (Banff)

Job Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies. As a Room Reservations Coordinator, you will be a key member of the hotel’s Room Reservations Team. Beyond taking bookings, you will manage room inventory, coordinate with guests, support internal teams, and help deliver a seamless and memorable guest experience.

Job Responsibility

Support day-to-day operations across Tour, Group, and Leisure reservations, including bookings, billing, and package management
Maintain hotel inventory, manage rate codes, promotions, and group/tour contracts, and address oversell situations
Collaborate closely with Front Office, Global Reservations, Fairmont Gold, Concierge, Resort Activities, F&B, and Sales teams
Monitor reservations inboxes, manage guest and internal correspondence, and handle escalations or reservation-related concerns
Audit group contracts, maintain system accuracy, and support team development through training guides, SOP updates, and departmental initiatives

Requirements

18-month commitment to the role
Previous reservations or hotel operations experience is an asset
Proficiency in Opera PMS (Cloud and CRS)
Knowledge of Passkey/GroupMax is an asset
Strong attention to detail and passion for hotel operations
Excellent written, verbal, and interpersonal communication skills
Strong problem-solving, analytical, organizational, and administrative skills with the ability to manage multiple priorities
Proficiency in Microsoft Office, including Word and Excel
Professional presentation and ability to perform well under pressure in a fast-paced environment
Able to work independently with minimal supervision

What we offer

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like
Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

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Room Reservations Coordinator

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