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Room Reservations Coordinator

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Fairmont Le Manoir Richelieu

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Location:
Canada , Banff

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

55000.00 - 57000.00 CAD / Year
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Job Description:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies. As a Room Reservations Coordinator, you will be a key member of the hotel’s Room Reservations Team. Beyond taking bookings, you will manage room inventory, coordinate with guests, support internal teams, and help deliver a seamless and memorable guest experience.

Job Responsibility:

  • Support day-to-day operations across Tour, Group, and Leisure reservations, including bookings, billing, and package management
  • Maintain hotel inventory, manage rate codes, promotions, and group/tour contracts, and address oversell situations
  • Collaborate closely with Front Office, Global Reservations, Fairmont Gold, Concierge, Resort Activities, F&B, and Sales teams
  • Monitor reservations inboxes, manage guest and internal correspondence, and handle escalations or reservation-related concerns
  • Audit group contracts, maintain system accuracy, and support team development through training guides, SOP updates, and departmental initiatives

Requirements:

  • 18-month commitment to the role
  • Previous reservations or hotel operations experience is an asset
  • Proficiency in Opera PMS (Cloud and CRS)
  • Knowledge of Passkey/GroupMax is an asset
  • Strong attention to detail and passion for hotel operations
  • Excellent written, verbal, and interpersonal communication skills
  • Strong problem-solving, analytical, organizational, and administrative skills with the ability to manage multiple priorities
  • Proficiency in Microsoft Office, including Word and Excel
  • Professional presentation and ability to perform well under pressure in a fast-paced environment
  • Able to work independently with minimal supervision
What we offer:
  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like
  • Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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