Room Reservation Agent Job at Marriott Bonvoy (Tokyo)

Room Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts) by inputting correct code and rate
Follow proper escalation procedures for guest concerns

Job Responsibility

Actively listen and respond positively to guest questions, concerns, and requests to resolve issues
Address guests' service needs in a professional, positive, and timely manner
Anticipate guests' service needs
Welcome and acknowledge each guest with a smile, eye contact, and friendly verbal greeting
Thank guests with genuine appreciation
Engage guests in conversation regarding their stay
Verify all reservation information with callers to ensure accuracy
Determine most appropriate room type to meet guest requirements and maximize room rate
Describe room accommodations and benefit feature sale amenities
Use sales techniques when assisting guests in making reservations

Fulltime

S&m room reservation agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Business‑level English
native‑level Japanese
Positive attitude and willingness to learn
Guest‑focused mindset and service orientation
Good communication skills for handling phone calls and email with guests
Attention to detail when processing information

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

S&M Room Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

March 23, 2027

Requirements

Business‑level English and native‑level Japanese
Positive attitude and willingness to learn
Guest‑focused mindset and service orientation
Good communication skills for handling phone calls and email with guests
Attention to detail when processing information

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

New

Reservation Agent

Hotel Reservation Agent - Join Our Welcoming Team! Do you enjoy exceeding guest...

Location

Ireland , Athlone

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry
Excellent communication, interpersonal, and problem-solving skills
Proficient in reservation software and property management systems (Opera)
Strong organisational skills and the ability to multitask effectively
Positive and welcoming attitude with a genuine passion for exceeding guest expectations
Ability to work independently and as part of a team

Job Responsibility

Answer incoming calls, emails, and online inquiries regarding room reservations
Assist guests with booking rooms, processing payments, and confirming reservation details
Offer room upgrades, packages, and additional services to enhance the guest experience
Handle reservation modifications and cancellations efficiently and courteously
Maintain accurate reservation records and ensure compliance with hotel policies
Provide information about hotel amenities, services, and local attractions
Build rapport with guests and address their concerns in a timely and professional manner
Contribute to maximizing hotel occupancy and revenue generation

What we offer

Competitive salary and benefits package
Opportunity to work in a dynamic and fast-paced environment
Be part of a team dedicated to providing exceptional guest service
Career development opportunities within the hospitality industry
Positive and supportive work environment
Training and development opportunities to help you grow your career
Flexible scheduling options (full-time, part-time, and weekend positions available)
Team members discounts on accommodation, dining, and spa services
Free Employee Assistance Programme
Health Insurance and Pension contributions

Agent-Reservation Sales

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Agent - Hotel Arts Barcelona

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Location

Vietnam , Da Nang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Select Country

Room Reservation Agent

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Room Reservation Agent

Room Reservation Agent

S&m room reservation agent

S&M Room Reservation Agent

Reservation Agent

Reservation Agent

Agent-Reservation Sales

Reservation Agent - Hotel Arts Barcelona

Reservation Agent

Our AI answers in your language