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Room Operator

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Marriott Bonvoy

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Location:
Mexico , Riviera Maya

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Room Operator position at The St. Regis Kanai Resort Riviera Maya, part of Marriott International. The role involves responding to guest repair requests, performing preventative maintenance, and ensuring safety and quality standards.

Job Responsibility:

  • Respond and attend to guest repair requests
  • Communicate with guests/customers to resolve maintenance issues
  • Perform preventative maintenance on tools and equipment, including cleaning and lubrication
  • Visually inspect tools, equipment, or machines
  • Carry equipment (e.g., tools, radio)
  • Identify, locate, and operate all shut-off valves for equipment
  • Maintain maintenance inventory and requisition parts and supplies as needed
  • Record information for unfinished calls prior to shift change
  • Follow all company and safety and security policies and procedures
  • Report any maintenance problems, safety hazards, accidents, or injuries
  • Complete safety training and certifications
  • Properly store flammable materials
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Ensure adherence to quality expectations and standards
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Speak with others using clear and professional language
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Move up and down stairs, service ramps, and/or ladders
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • Technical, Trade, or Vocational School Degree
  • At least 2 years of related work experience
  • No supervisory experience
  • No license or certification required

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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