CrawlJobs Logo

Room Division Manager

Island Life Sri Lanka

Location Icon

Location:
Sri Lanka , Dikwella

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced and dynamic Room Division Manager to oversee all Front Office and Housekeeping operations of our pre-opening luxury boutique hotel in the heart of Hiriketiya, Dikwella, ensuring exceptional guest experiences, operational excellence, and consistently high service standards.

Job Responsibility:

  • Oversee Front Office and Housekeeping departments to ensure smooth daily operations
  • Ensure exceptional guest service standards and handle guest feedback effectively
  • Manage room inventory, occupancy, and revenue optimization strategies
  • Coordinate check-in/check-out processes and the overall guest journey
  • Maintain cleanliness, presentation, and brand standards across all rooms and public areas
  • Train, supervise, and motivate Room Division teams
  • Monitor budgets, operational costs, and departmental performance
  • Ensure compliance with hotel policies, health & safety, and service standards
  • Work closely with other departments to ensure seamless guest experiences

Requirements:

  • Bachelor's degree or diploma in Hospitality Management or related field
  • Minimum 4–6 years of experience in Rooms Division / Front Office / Housekeeping, with at least 2 years in a managerial role
  • Pre-opening hotel experience is mandatory
  • Experience in boutique or luxury hotel operations is highly preferred
  • Strong leadership and team management skills
  • Excellent guest handling and problem-solving abilities
  • Strong knowledge of hotel PMS systems and operational procedures
  • Excellent communication, organizational, and multitasking skills
  • Ability to maintain high service standards in a dynamic, fast-paced environment

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Island Life Sri Lanka - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Room Division Manager

Rooms Division Trainee

Build upon your classroom studies through our Hotel Internship Program opportuni...
Location
Location
Italy , Venice
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current college or university student
Job Responsibility
Job Responsibility
  • Gain hands-on experience in hotel operations
  • Immerse in Marriott's culture and business
  • Explore career opportunities in the travel industry
What we offer
What we offer
  • Training and development opportunities
  • Recognition
  • Holistic well-being focus
  • True camaraderie with diverse co-workers
  • Fulltime
Read More
Arrow Right

Rooms Division Manager

Reporting to the General Manager, the Rooms Division Manager is an integral lead...
Location
Location
United Kingdom
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Rooms Division Manager or in a similar leadership role within a luxury 4- or 5-star hotel
  • Strong knowledge of Front Office, Night Operations, and Housekeeping, preferably in a small to medium-sized hotel
  • Demonstrated ability to manage busy Front of House operations calmly and efficiently during peak periods
  • Professional, reliable, and maintains high personal standards of appearance and conduct
  • Excellent time management and multitasking skills, with strong attention to detail
  • Effective communicator, able to collaborate with all levels of staff and management
  • Knowledgeable with Marriott Brand Standards will be considered advantageous
Job Responsibility
Job Responsibility
  • Oversee daily operations of the Rooms Division, including Front Office, Reservations, and Housekeeping, ensuring excellent guest service and operational efficiency
  • Foster an inclusive and positive culture, promoting teamwork, engagement, and staff development in line with company values
  • Monitor departmental performance, guest satisfaction, and operational metrics, identifying areas for improvement and supporting strategic decisions
  • Ensure full compliance with health, safety, and fire regulations in front-of-house areas, maintaining a safe environment for guests and staff
  • Maintain adherence to Marriott brand standards, legal requirements, and internal policies, driving continuous improvement in processes and systems (e.g., Opera PMS)
What we offer
What we offer
  • Competitive Salary and Annual Performance Bonus
  • Fulltime
Read More
Arrow Right

Rooms Division Manager

Reporting to the General Manager, the Rooms Division Manager is an integral lead...
Location
Location
United Kingdom
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Rooms Division Manager or in a similar leadership role within a luxury 4- or 5-star hotel
  • Strong knowledge of Front Office, Night Operations, and Housekeeping, preferably in a small to medium-sized hotel
  • Demonstrated ability to manage busy Front of House operations calmly and efficiently during peak periods
  • Professional, reliable, and maintains high personal standards of appearance and conduct
  • Excellent time management and multitasking skills, with strong attention to detail
  • Effective communicator, able to collaborate with all levels of staff and management
  • Knowledgeable with Marriott Brand Standards will be considered advantageous
Job Responsibility
Job Responsibility
  • Oversee daily operations of the Rooms Division, including Front Office, Reservations, and Housekeeping, ensuring excellent guest service and operational efficiency
  • Foster an inclusive and positive culture, promoting teamwork, engagement, and staff development in line with company values
  • Monitor departmental performance, guest satisfaction, and operational metrics, identifying areas for improvement and supporting strategic decisions
  • Ensure full compliance with health, safety, and fire regulations in front-of-house areas, maintaining a safe environment for guests and staff
  • Maintain adherence to Marriott brand standards, legal requirements, and internal policies, driving continuous improvement in processes and systems (e.g., Opera PMS)
What we offer
What we offer
  • Competitive Salary and Annual Performance Bonus
  • Fulltime
Read More
Arrow Right

Director of Rooms

The Director of Rooms is a Division Head position reporting to the Hotel Manager...
Location
Location
Canada , Toronto
Salary
Salary:
145000.00 - 165000.00 CAD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role
  • Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping
  • Experience working in a unionized environment is an asset
  • Strong leadership, interpersonal, and employee development skills
  • Exceptional luxury guest service and problem-resolution abilities
  • Ability to multi-task and perform effectively in a high-volume, fast-paced environment
  • Flexibility to support a 24-hour operational environment
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • experience with Amadeus HotSOS and OPERA PMS is an asset
  • Hospitality Management degree preferred but not required with relevant experience
Job Responsibility
Job Responsibility
  • Provide leadership and management for the Rooms Division
  • Communicate effectively with employees and managers to ensure operational needs are met
  • Review and monitor schedules for all Rooms Division departments
  • Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division
  • Resolve guest concerns with professionalism and care
  • Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses
  • Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction
  • Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships
  • Work a flexible schedule, including evenings, weekends, and holidays
  • Provide assistance to other hotels as requested for specific projects or business needs
What we offer
What we offer
  • Paid time off, including vacation days, management holiday days, and sick days
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meal per shift in our employee dining room, OASIS
  • Complimentary dry cleaning of business clothes
  • Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
  • Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
  • Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
  • Sponsorship of work permits for qualifying candidates
  • Fulltime
Read More
Arrow Right

Assistant Director of Rooms

The Assistant Director of Rooms directs and controls the activities of the Front...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5 Years’ Experience in Operations Rooms and as Department Head
  • Degree holder in hotel or any other related field
  • Strong leadership and interpersonal skills
  • Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia
Job Responsibility
Job Responsibility
  • Manages the Department Heads in the departments named above
  • Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
  • Interviews and trains the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Reviews and monitors schedules of staff in all departments in the Rooms Division
  • Supports Department Heads with team development plans, coaching, and continuous skills enhancement to elevate overall performance and engagement
  • Monitors departmental activities to ensure that standards are being met, staff is being supported, and guest needs are delivered consistently
  • Inspects all areas of responsibility in the Rooms Division
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolves complaints in person, by phone, or through written message
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right

Director of Operations

The Director of Operations is a key strategic leader responsible for overseeing ...
Location
Location
United States , Cleveland
Salary
Salary:
50000.00 - 65000.00 USD / Year
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferably in Hospitality Management
  • Minimum of 8 years of progressive growth in the Rooms Division operations
  • Excellent communicator, including written skills and the ability to speak in front of large groups of people
  • Competent leadership skills focused on directing and mentoring all departments towards achieving the resort’s customer service objectives
  • Working knowledge of all departments in the hotel
  • Experience to fill in for the Resort General Manager when needed
  • Experience in preparing hotel forecasts and working knowledge of all computer systems used to prepare and report financial results
  • Team player mindset that works closely with and supports all resort Division Heads and their teams
Job Responsibility
Job Responsibility
  • Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
  • Ensure appearance standards are maintained
  • Maintain work areas neat and organized
  • Manage hotel rooms division to ensure efficient and profitable operation
  • Promote employee empowerment
  • Report all unsafe conditions immediately
  • Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures
  • Answer guest complaints and resolve problems
  • Assist in maintaining high safety awareness
  • Attend required meetings
What we offer
What we offer
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
  • Fulltime
Read More
Arrow Right

Rooms Division Manager

Responsible for the management and coordination of all Rooms area departments (i...
Location
Location
India , Ranthambore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Responsibility
Job Responsibility
  • Champions the brand’s service vision for product and service delivery
  • Communicates a clear and consistent message regarding departmental goals to produce desired results
  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
  • Monitors and promotes room rates, specials, and promotions at the residence
  • Monitors expected arrivals and departures
  • Coordinates and makes preparations for group activities
  • Runs and reviews critical information contained in Rooms division reports
  • Operates all department equipment as necessary and reporting malfunctions
  • Ensures employees have the proper supplies and uniforms
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary
What we offer
What we offer
  • Opportunities for training, development, recognition
  • A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
  • Fulltime
Read More
Arrow Right

Director of Rooms

This senior leadership role plays a pivotal part in the success of the Rooms Div...
Location
Location
United States of America , San Francisco
Salary
Salary:
145000.00 - 150000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College degree preferred
  • Five to seven years of experience in luxury hotel/resort operations management positions
  • Excellent knowledge of all aspects of Rooms Division Operations
  • Strong leadership and interpersonal skills
  • Excellent guest service and problem-resolution skills
  • Flexibility to meet the demands of a 24-hour operation
  • Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
  • Solid interpersonal and relationship-building skills to work with cross-functional teams
  • Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
  • Excellent personal presentation and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide strategic and hands-on leadership to all Rooms Division departments
  • Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism
  • Ensure that all guest interactions are handled with the highest level of care, service, and personalization
  • Collaborate across departments to enhance the guest experience and ensure seamless operations
  • Personally engage with guests, respond to feedback and lead service recovery initiatives
  • Lead the division’s recruitment, performance management, scheduling, and training
  • Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed
  • Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives
  • Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making
  • Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction
What we offer
What we offer
  • Health Insurance - Medical, Dental & Vision
  • Company Match 401K Plan
  • Complimentary stays at Four Seasons Worldwide
  • Complimentary meals in our Employee Café
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Complimentary on-site parking
  • Be yourself and become a member of a work family that cares about you and invests in your development
  • Fulltime
Read More
Arrow Right