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Room Division Manager

Sri Lanka, Dikwella Employment contract · Job Posted May 15, 2026
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Job Description

We are seeking an experienced and dynamic Room Division Manager to oversee all Front Office and Housekeeping operations of our pre-opening luxury boutique hotel in the heart of Hiriketiya, Dikwella, ensuring exceptional guest experiences, operational excellence, and consistently high service standards.

Job Responsibility

  • Oversee Front Office and Housekeeping departments to ensure smooth daily operations
  • Ensure exceptional guest service standards and handle guest feedback effectively
  • Manage room inventory, occupancy, and revenue optimization strategies
  • Coordinate check-in/check-out processes and the overall guest journey
  • Maintain cleanliness, presentation, and brand standards across all rooms and public areas
  • Train, supervise, and motivate Room Division teams
  • Monitor budgets, operational costs, and departmental performance
  • Ensure compliance with hotel policies, health & safety, and service standards
  • Work closely with other departments to ensure seamless guest experiences

Requirements

  • Bachelor's degree or diploma in Hospitality Management or related field
  • Minimum 4–6 years of experience in Rooms Division / Front Office / Housekeeping, with at least 2 years in a managerial role
  • Pre-opening hotel experience is mandatory
  • Experience in boutique or luxury hotel operations is highly preferred
  • Strong leadership and team management skills
  • Excellent guest handling and problem-solving abilities
  • Strong knowledge of hotel PMS systems and operational procedures
  • Excellent communication, organizational, and multitasking skills
  • Ability to maintain high service standards in a dynamic, fast-paced environment

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