Room Attendant Job at PM Hotel Group (Bozeman)

Job Description

Field & Stream Lodge Co. Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We're the perfect home base for your next adventure—fishing, hunting, skiing Bridger Bowl, or hiking the 'M' trail.

Job Responsibility

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely
To properly and thoroughly clean guest rooms as specified including, but not limited to: Empty trash containers and recycling bins
Remove all dirty terry and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
Replace dirty bed linen and make up bed with clean linen
Replace laundry bags and slips
Clean closets and door tracks on check-out rooms, removing dust and debris
Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities
Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box
Realign furniture to floor plan
Open all drawers/doors in check-out rooms and remove items left by guest
Dust inside
Check under bed(s), chairs and sofa for debris and remove if present
Inspect condition of all furniture for tears, rips or stains
report any damages to maintenance
Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones
Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room
Ensure presence of guest room literature and DND sign
Inspect condition and replace as needed
Vacuum throughout entire room and spray room with deodorizer
Clean and replenish the coffee maker set, if applicable
Update status of rooms cleaned on assignment sheet
Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean
Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor
To handle guest complaints with professionalism, ensuring guest satisfaction
Report any damages or maintenance problems to your supervisor
Effectively communicate with other departments throughout the shift
Adhere to Lost and Found and Key Control policies
Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
To perform other essential room cleaning duties as operations, change in the future
Comply with all company policies and procedures

Requirements

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 16-18 standard rooms)
Knowledge of proper chemical handling
Knowledge of proper cleaning techniques, requirements and use of equipment
Ability to endure working area of high temperatures with accumulations of lint
Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines
Punctuality and regular and reliable attendance
Must be courteous and friendly with guests and co-workers

What we offer

Gifted PTO Policy and 7 paid holidays at double pay
Discounted hotel stays within PM Hotel/Modus portfolio
Paid Parental Leave
Tuition reimbursement opportunities
Generous health, dental and vision insurance, plus 401(K)
Comprehensive onboarding and training plan
Coaching, feedback, and mentorship
Personalized development plan
Leadership courses

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