Room Attendant

• Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
• Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily
• Dispose of all rubbish and dirty linen safely and correctly
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow up, referring to others when necessary
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow hotel lost and found procedure
• Assist in stock and special cleaning projects as required
• All guest property is handled in an efficient and correct manner
• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor/Manager
• Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor/Manager
• Report any shortage of linen, supplies or equipment to the Floor Supervisor/Manager
• Comply with Health and Safety hazards and report these at once
• Assist fellow employees to perform similar or related jobs as and when necessary
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

Additional language ability preferred.

• All your information will be kept confidential according to EEO guidelines.
• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.