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Passionate – about hospitality and fostering an environment where associates will thrive. Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
Job Responsibility:
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely
To properly and thoroughly clean guest rooms as specified including, but not limited to: Empty trash containers and recycling bins
Remove all dirty terry and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
Replace dirty bed linen and make up bed with clean linen
Replace laundry bags and slips
Clean closets and door tracks on check-out rooms, removing dust and debris
Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box
Realign furniture to floor plan
Open all drawers/doors in check-out rooms and remove items left by guest
Check under bed(s), chairs and sofa for debris and remove if present
Inspect condition of all furniture for tears, rips or stains
report any damages to maintenance
Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones
Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room
Ensure presence of guest room literature and DND sign
Vacuum throughout entire room and spray room with deodorizer
Clean and replenish the coffee maker set, if applicable
Update status of rooms cleaned on assignment sheet
Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean
Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor
To handle guest complaints with professionalism, ensuring guest satisfaction
Report any damages or maintenance problems to your supervisor
Effectively communicate with other departments throughout the shift
Adhere to Lost and Found and Key Control policies
Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
To perform other essential room cleaning duties as operations change in the future
Comply with all company policies and procedures
To immediately report all suspicious occurrences and hazardous conditions
To maintain the cleanliness and safety of work areas at all times
Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others
Attend all mandatory meetings as directed
To perform other tasks, including cross-training, as directed
Operate Laundry including Washer and Dryer to include: Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations
Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption
Separate soiled linens, terry, etc. and bundle/weigh amounts of each
Sort all stained/damaged items and determine status for rewash or discard
Maintain continuous inventory of items discarded
Make sure to remove all debris on floors after sorting
Place items in laundry machine by weight and add designated chemicals for specified time periods
Remove when done and inspect for cleanliness before placing in linen carts
Place items in dryer for specified time/temperature
Fold laundry in an effective and timely manner to avoid wrinkling
Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift
Use designated chemicals/supplies to clean laundry room
Maintain cleanliness and organization of supply/storage closets and restock as necessary
Make up cribs and rollaway beds
Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents, by extending arms over head to reach all areas above
Adhere to cleaning procedures and instructions for use of cleaning agents
Thoroughly dust all furniture, pictures and shelves, extending arms over head, bending and stooping as needed
Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion
Clean ashtrays and empty trash
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned
Requirements:
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 16-18 standard rooms)
Knowledge of proper chemical handling
Knowledge of proper cleaning techniques, requirements and use of equipment
Ability to endure working area of high temperatures with accumulations of lint
Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines
Punctuality and regular and reliable attendance
Must be courteous and friendly with guests and co-workers
2 years: Cleaning Experience
What we offer:
Generous health, dental and vision insurance, plus 401K
Comprehensive onboarding and training plan to set you up for success
Coaching, feedback, and mentorship to develop yourself and your team
Personalized development plan to fit your individual role and career goals
Leadership courses to improve your personal and interpersonal effectiveness
Generous PTO and 9 paid holidays
Opportunities to volunteer and give back to our local communities
Paid Parental Leave
Tuition reimbursement opportunities – when you grow, we grow!