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Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific brand standards. Follow established productivity and efficiency guidelines.
Job Responsibility:
Performs routine duties in the cleaning and servicing of any area which may be assigned
supplies area with items which are required for the convenience and comfort of the guest
Adheres to specific brand standards
Follow established productivity and efficiency guidelines
Make beds neatly with fresh linen (including sheets, duvet, blankets, and pillowcases)
Makes a sofa bed
Removes dirty linen
Picks up debris/trash from floors, removes, and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used)
Inspects and restocks collateral
Wipes door frames, windowsills, walls, baseboards, and arranges furniture properly
Cleans appliances, equipment, furniture, and cupboards
High-dusts artwork
Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags
Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards
Replenishes room supplies (Coffee, condiments, and cups) in accordance with brand/hotel standards
Cleans mirrors, windows, vent covers, and glass doors
If Applicable: Cleans & disinfects kitchen including counters, and refrigerators using approved cleaning chemicals and rags
Reports room status (vacant/occupied
clean/dirty
Do Not Disturb (DND) in a timely manner to the appropriate persons/departments
Reports items that require repair or additional cleaning to the appropriate person/department
Restocks housekeeping cart
Vacuums hallways
Turns in all lost and found articles immediately
Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of the hallway door
Performs all duties in accordance with company team member handbook, objectives of the Otoe-Missouria Tribe, internal policies, procedures, and controls as well as applicable laws
Maintains a professional image, including grooming, verbiage, and body language, always
Warmly greets both guests and coworkers every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns
Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by aiding others, as needed
Continuously monitors the surroundings at work, to identify any cleanliness, safety, security, or building upkeep issues
Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!”
Requirements:
High School diploma preferred
Previous hotel experience preferred, however, ability gained through 2+ years related employment (customer service), or on-the-job training may substitute for actual hotel housekeeping experience
Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks
Proper cleaning methods and techniques
Read, write, and speak the English language
Protect the Company’s value by keeping information confidential
Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and other Team Members
Work well alone or within a team
Present facts and recommendations in oral and written form
Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities
Read and understand and communicate chemical labels, and Safety Data Sheets, Instructions
Complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
Must be able to positively communicate with guests and co-workers
Ability to work within scheduling guidelines
Ability to work with minimal or no supervision
Follow a schedule and perform physical labor
Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment
Ability to gain knowledge of applicable franchise standards and procedures
Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States