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The Room Attendant delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up to standard. This role anticipates, customizes, and services guest’s needs before being asked and is knowledgeable about hotel offerings and amenities. This role is part of the Housekeeping Team, reporting directly to the Team Leader.
Job Responsibility:
Maintain the highest standards of cleanliness and presentation in guest rooms
Performs Room Attendant duties in occupied rooms and check-out rooms
Provides turndown service for guests
Ensure all amenities and supplies are replenished according to hotel standards
Find opportunities to personalize the service experience for each guest
Report maintenance issues, damages, and lost-and-found items promptly
Handle equipment, keys, and supplies responsibly and efficiently
Collaborate with team members to ensure a seamless guest experience
Requirements:
1 year of experience working in a luxury brand is considered an asset
Excellent interpersonal and communication skills
Strong attention to detail and ability to work independently
A positive attitude and commitment to delivering genuine hospitality
What we offer:
A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence
Career growth opportunities
A strong, unique culture
Best-in-industry training
Complimentary stays at Four Seasons properties (subject to availability), with discounted meals
Paid holidays/vacation
Dental, medical, and life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in a dedicated employee restaurant