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Room Attendant

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Pyramid Global Hospitality

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Location:
United States , Roanoke

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Resort Room Attendant will clean, restock, and maintain the resort rooms, as assigned. The cleanliness of each guestroom should exceed guest expectations.

Job Responsibility:

  • Clean, restock, and maintain the resort rooms, as assigned
  • Carries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere
  • Follows safety procedures to ensure a safe working environment
  • Follows all cleaning and sanitizing procedures, including those outlined in the “Housekeeping Rooms Checklist”
  • Knocks and announces self before entering room
  • Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis
  • Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements
  • Neatly makes beds and stocks towels, washcloths, and hand towels according to policies
  • Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee-preparation areas
  • Wipes surfaces in room and cleans mirrors
  • Vacuums floors and removes trash
  • Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy
  • Ensures room meets hotel standards with a final walkaround
  • Takes found items to designated lost and found area if guest has checked out
  • Ensures soiled linens are laundered
  • Completes maintenance request forms for all items in disrepair or damaged
  • Reports all missing items and lost and found items immediately
  • Alerts Housekeeping Manager and/or Supervisor of any suspicious people or activity in any guest areas
  • Reads department message board before the start of every shift
  • Keeps Maid’s closet and laundry cart stocked, clean and organized
  • Maintains uniform and grooming standards as outlined in employee handbook
  • Maintains scheduling flexibility to work a varied schedule due to business levels and industry demand
  • Works flexible hours (including, evenings, weekends, holidays and extended 8-hour days)
  • Performs other related duties as assigned
  • Provides assistance in other job classification as determined necessary by immediate superior

Requirements:

  • Detail-oriented and thorough
  • Ability to remain discreet and respect the privacy of guests
  • Ability to perform consistent work to the highest of standards
  • Ability to interact with guests in a pleasant, friendly way
  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
  • Ability to read, write, speak, understand, and communicate in basic English preferred
  • Prolonged periods of standing (up to four hours), stooping, bending, twisting and walking and frequently pulling, pushing, and bending
  • Must be able to occasionally lift up to 50 pounds at times
  • Must be able to reach up to 80 inches
  • Must be able to turn and twist with frequency to vacuum and mop
  • Willingness to work a rotation seven-day work cycle with occasional afternoon shifts and extended 8-hours days
What we offer:
  • Comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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