Room Attendant Job at Fairmont Le Manoir Richelieu (Rome)

Job Description

Our Room attendants are responsible for cleaning and servicing Guests’ rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests’ queries politely and knowledgeably. Our Room attendants synergically collaborate with the Public spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Director, Assistant HSK Director and Floor Supervisors.

Job Responsibility

Clean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets
Restock beverages and food items in the mini-bar
Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair
Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries
Keep informed of Hotel products and services knowledge to answer Guests’ questions
Answer all Guests’ questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor supervisors to handle
Support Guests when requested (i.e. following the Lost&Found procedure)
Verify the physical status of the linens, towels and equipments and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction
Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries
Carry out HSK porters’ services when required (e.g., delivery of linen, processing laundry orders)
Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel
Follow Hotel security guidelines and comply with Hotel’s health&safety and hygiene policies and procedures.

Requirements

Previous luxury hotel-related experience as Room attendant or Public spaces server is preferred
Knowledge of Hotel procedures and code of conduct
Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming
Constant attention to personnel grooming and hygiene standards
Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories
Ability to work well under pressure
Familiarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage
Good organizational skills with the ability to prioritize tasks and manage time effectively
Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards
Flexibility to work different shifts, including weekends and holidays, as required
Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods
Good communication skills to interact with Guests, HODs, colleagues and supervisors always in a professional and courteous manner
Ability to work independently and as part of a team in a fast-paced environment
Basic knowledge of health and safety regulations related to housekeeping operations
Ability to communicate, understand and follow instructions in Italian and English
Legal right to work in Italy.

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