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Romanian KYC agent

https://www.randstad.com Logo

Randstad

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Location:
Greece, Athens

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you a native Romanian speaker, seeking new job opportunities in Athens, Greece? Do you consider yourself as a customer service professional, with excellent writing skills and attention to detail? Fluent in English as well? How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound? In this Romanian speaking Back Office role it's all about corporate communication. As a Romanian Back Office Agent, you will be responsible for handling all written communications & assisting Romanian speaking customers with the verification process of their accounts.

Job Responsibility:

  • Act as the first line of defense & escalation for the Romanian market
  • Receive customer questions, complaints, & comments via emails & live chats
  • Help customers with the verification process
  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities
  • Communicate with other departments, following pending issues related to customer's identification or withdraw
  • Update customers' database
  • Ensure appropriate and confidential handling/sharing of sensitive information

Requirements:

  • Native level of Romanian
  • Business English level
  • PC & MS Office literacy
  • Previous working experience in a similar role would be considered as an asset
  • Client-centric mindset
  • High adaptability in dynamic working environments & rotating shifts
  • Strong communication skills, both written and verbal

Additional Information:

Job Posted:
May 10, 2025

Expiration:
December 30, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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