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Are you a native Romanian speaker, seeking new job opportunities in Athens, Greece? Do you consider yourself as a customer service professional, with excellent writing skills and attention to detail? Fluent in English as well? How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound? In this Romanian speaking Back Office role it's all about corporate communication. As a Romanian Back Office Agent, you will be responsible for handling all written communications & assisting Romanian speaking customers with the verification process of their accounts.
Job Responsibility:
Act as the first line of defense & escalation for the Romanian market
Receive customer questions, complaints, & comments via emails & live chats
Help customers with the verification process
Collect and analyze key information in accordance with the regulations of the competent auditing authorities
Communicate with other departments, following pending issues related to customer's identification or withdraw
Update customers' database
Ensure appropriate and confidential handling/sharing of sensitive information
Requirements:
Native level of Romanian
Business English level
PC & MS Office literacy
Previous working experience in a similar role would be considered as an asset
Client-centric mindset
High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
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