ROI Customer Service Representative Job at Robert Half (San Bernardino)

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in video production and editing
Familiarity with HealthCare.gov
Proficiency in R Code
Experience with offshore operations
Knowledge of TRICARE healthcare program
Proficiency in the use of Network Information System (NIS)

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

Medical, vision, dental, life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Key Account Manager

The Key Account Manager is responsible for driving strategic growth by promoting...

Location

United States , Lewis Center

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

An associate degree in a technical field and 3+ years application/sales experience in a field service and/or a design engineer environment within the automation industry
Experience with business applications such as CRM and pipeline management
Goal-oriented with experience exceeding quotas and driving for results in a target-driven environment
5+ years of progressive experience in B2B sales, strategic account management, or business development within the industrial automation, capital equipment, or advanced manufacturing sectors
Demonstrated success in managing multi-site or global key accounts, delivering consistent revenue growth and strong customer retention
Proven ability to navigate complex sales cycles involving cross-functional teams, technical evaluations, and executive-level engagement
Experience landing net-new business in underpenetrated markets and expanding wallet share within strategic accounts
Exposure to working with enterprise tools and CRM systems (e.g., Salesforce) in a structured pipeline and account planning environment
Familiarity with global or multi-regional customer engagements, preferably across the US and Canada
Proven success in managing and expanding strategic customer accounts, especially in complex industrial environments

Job Responsibility

Develop and execute account and customer strategies considering specific needs and objectives that drive growth opportunities revenue in line with long-lasting sustainable growth expectations
Manage large, high-profile customer accounts / key accounts, while establishing strong relationships building with decision makers across the entire organization positioning ATS Industrial Automation as strategic partner to drive profitable sales with a focus on repeat business and ensuring project/program success
Develop and execute a strategy to penetrate new markets
Ensure sustainable bookings and margin growth, landing new customers and expanding existing customers
Run regular market assessments and employs trend analytics to develop robust strategies in a fast, transformative environment (market trends, new business models & opportunities)
Assist other account owners as needed
Establish successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer
Employs functional and leadership skills to effectively coordinate cross-functional teams to ensure successful account execution
Establish and pro-actively engages strategic partnership networks within industry to learn latest market trends and competitor strategies
Visit customers’ sites as required to support the growth of the business and opportunities

What we offer

Flexible work schedules
Employee events
Free coffee beverages
Employee referral program
Safety shoe programs
Competitive starting salaries
Overtime pay eligibility
Paid vacation
Company paid short- and long-term disability and life insurance
Comprehensive health benefits

Fulltime

Customer Success Manager, Financial Services

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our...

Location

United States , New York

Salary:

80000.00 - 92000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role
financial services experience a plus
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
Comfortable using data to inform decisions, with strong organizational and time-management skills
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
Ability to be in our NYC office 1x per week

Job Responsibility

Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person
Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value
Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization

What we offer

performance-based bonus
equity
a generous benefits program

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Sales Consultant, Protection1

We're seeking a driven Sales Consultant to lead our PROTECTION1® Services team, ...

Location

United States , Denver

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

Bachelor's degree or relevant experience in sales, technical, or engineering fields
3+ years of experience in selling repair services or equivalent
Proficiency in Microsoft Excel, Word, and PowerPoint
Exceptional organizational skills and ability to multi-task
Valid driver's license and willingness to travel up to 65% domestically
Ability to meet and maintain hospital credentialing requirements

Job Responsibility

Drive sales growth through PROTECTION1® service agreements, FLEXPack Agreements, and custom solutions
Collaborate with sales teams, legal, and finance to deliver tailored solutions
Leverage data analysis and reporting to inform sales strategies
Develop and execute quarterly business reviews with sales teams and key customers
Represent PROTECTION1® at industry events and customer engagements
Support account management and monitor service sales across member hospitals
Track and monitor key account PROTECTION1® Agreements to ensure performance and renewal
Develop custom pricing to maximize ROI through thorough analysis
Plan and conduct quarterly business reviews with sales teams and annual reviews with key customers

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Program Director

The Program Director, Strategic Accounts is a senior customer leader responsible...

Location

United States

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
3+ years of experience managing or mentoring implementation or delivery teams
Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
Strong financial acumen and ability to connect technical outcomes to business value and ROI
Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations
Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy
Willingness to travel up to 20% for executive engagements and key customer milestones

Job Responsibility

Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies
Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform
Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction
Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth
Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service
Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks
Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Senior Product Manager, Digital -App/Web

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist,...

Location

United States , Bellevue; Overland Park

Salary:

121600.00 - 219400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
Experience integrating AI into Service features to enhance functionality and user experience
Deep understanding of the Web and App ecosystem, with the ability to work day-to-day with engineering teams to deliver impactful features
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Experience with Agile backlog/project management tools

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Identifies target customer(s) for existing or future products, and designs and drives end user product research
Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues
Demonstrates rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Works with partners and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product
Communicates, influences, and sells ideas to senior leadership
Drives specific ad hoc analysis and presents information to executive level management on request

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

Customer Success Manager, Corporate

The Customer Success Manager (CSM), Corporates role at AlphaSense is central to ...

Location

United States

Salary:

80000.00 - 92000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus)
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
Comfortable using data to inform decisions, with strong organizational and time-management skills
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment

Job Responsibility

Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person
Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value
Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization

What we offer

performance-based bonus
equity
a generous benefits program

Fulltime

ROI Customer Service Representative

Robert Half

Location:
United States , San Bernardino

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 26, 2025

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:April 26, 2025

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