ROI Customer Service Representative Job at Robert Half (San Bernardino)

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in video production and editing
Familiarity with HealthCare.gov
Proficiency in R Code
Experience with offshore operations
Knowledge of TRICARE healthcare program
Proficiency in the use of Network Information System (NIS)

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

Medical, vision, dental, life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Key Account Manager

The Key Account Manager is responsible for driving strategic growth by promoting...

Location

United States , Lewis Center

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

An associate degree in a technical field and 3+ years application/sales experience in a field service and/or a design engineer environment within the automation industry
Experience with business applications such as CRM and pipeline management
Goal-oriented with experience exceeding quotas and driving for results in a target-driven environment
5+ years of progressive experience in B2B sales, strategic account management, or business development within the industrial automation, capital equipment, or advanced manufacturing sectors
Demonstrated success in managing multi-site or global key accounts, delivering consistent revenue growth and strong customer retention
Proven ability to navigate complex sales cycles involving cross-functional teams, technical evaluations, and executive-level engagement
Experience landing net-new business in underpenetrated markets and expanding wallet share within strategic accounts
Exposure to working with enterprise tools and CRM systems (e.g., Salesforce) in a structured pipeline and account planning environment
Familiarity with global or multi-regional customer engagements, preferably across the US and Canada
Proven success in managing and expanding strategic customer accounts, especially in complex industrial environments

Job Responsibility

Develop and execute account and customer strategies considering specific needs and objectives that drive growth opportunities revenue in line with long-lasting sustainable growth expectations
Manage large, high-profile customer accounts / key accounts, while establishing strong relationships building with decision makers across the entire organization positioning ATS Industrial Automation as strategic partner to drive profitable sales with a focus on repeat business and ensuring project/program success
Develop and execute a strategy to penetrate new markets
Ensure sustainable bookings and margin growth, landing new customers and expanding existing customers
Run regular market assessments and employs trend analytics to develop robust strategies in a fast, transformative environment (market trends, new business models & opportunities)
Assist other account owners as needed
Establish successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer
Employs functional and leadership skills to effectively coordinate cross-functional teams to ensure successful account execution
Establish and pro-actively engages strategic partnership networks within industry to learn latest market trends and competitor strategies
Visit customers’ sites as required to support the growth of the business and opportunities

What we offer

Flexible work schedules
Employee events
Free coffee beverages
Employee referral program
Safety shoe programs
Competitive starting salaries
Overtime pay eligibility
Paid vacation
Company paid short- and long-term disability and life insurance
Comprehensive health benefits

Fulltime

Customer Success Manager, Financial Services

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our...

Location

United States , New York

Salary:

80000.00 - 92000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role
financial services experience a plus
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
Comfortable using data to inform decisions, with strong organizational and time-management skills
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
Ability to be in our NYC office 1x per week

Job Responsibility

Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person
Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value
Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization

What we offer

performance-based bonus
equity
a generous benefits program

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Sales Consultant

We're seeking a driven Sales Consultant to lead our PROTECTION1® Services team, ...

Location

United States , Boston

Salary:

128900.00 - 174400.00 USD / Year

KARL STORZ

Expiration Date

Until further notice

Requirements

Bachelor's degree or relevant experience in sales, technical, or engineering fields
3+ years of experience in selling repair services or equivalent
Proficiency in Microsoft Excel, Word, and PowerPoint
Exceptional organizational skills and ability to multi-task
Valid driver's license and willingness to travel up to 65% domestically
Ability to meet and maintain hospital credentialing requirements

Job Responsibility

Drive sales growth through PROTECTION1® service agreements, FLEXPack Agreements, and custom solutions
Collaborate with sales teams, legal, and finance to deliver tailored solutions
Leverage data analysis and reporting to inform sales strategies
Develop and execute quarterly business reviews with sales teams and key customers
Represent PROTECTION1® at industry events and customer engagements
Support account management and monitor service sales across member hospitals
Track and monitor key account PROTECTION1® Agreements to ensure performance and renewal
Develop custom pricing to maximize ROI through thorough analysis
Plan and conduct quarterly business reviews with sales teams and annual reviews with key customers

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Fulltime

Customer Service and Sales Manager

Are you a results-driven leader with a passion for high-conversion sales and exc...

Location

Canada , London

Salary:

85000.00 - 90000.00 CAD / Year

Randstad

Expiration Date

April 23, 2026

Requirements

Minimum of 3-5 years of experience in a Sales Manager or Customer Service Manager role
Valid Driver’s License and a reliable vehicle are mandatory for travel between sites in London and surrounding areas
Proven track record of meeting or exceeding sales conversion targets (70%+)
Experience in the self-storage, property management, or hospitality industry is a strong asset
Flexibility to participate in a rotating on-call weekend schedule
Proven expertise in high-volume sales management and sales & marketing strategies
Strong analytical skills with the ability to interpret lead tracking data and conversion metrics
Exceptional coaching and mentorship abilities, specifically in the context of phone-based sales
Highly developed communication skills and professional phone etiquette
Strategic mindset focused on ROI and revenue protection

Job Responsibility

Oversee a small team, ensuring employees stay on task with daily responsibilities, including building checks and customer service standards
Assist GM and Owner with hiring, onboarding, training, scheduling, performance reviews, coaching, and discipline as needed
Foster a respectful, positive culture while confidently addressing underperformance
Lead all efforts to fill facility vacancies by ensuring high conversion rates (targeting 70-80%) on all inbound phone calls and digital leads
Actively monitor and review recorded phone calls for quality assurance, ensuring the team demonstrates deep knowledge of tools, operations, and storage services
Drive revenue growth by treating every interaction as a high-value opportunity, recognizing that each lead represents significant potential annual revenue
Analyze daily and weekly call reports, lead tracking systems, and conversion performance data to identify trends
Conduct regular coaching sessions to improve staff performance in sales conversations, phone etiquette, and advanced closing techniques
Implement a "conversion-first" strategy, ensuring existing opportunities are maximized before scaling further lead generation efforts
Train, mentor, and hold staff accountable to maintain the company’s reputation as the premier service and value provider in the London area

What we offer

Competitive salary range of $85,000 - $90,000 per year
Comprehensive Health Spending Account (HSA) to support your well-being
3 weeks of paid vacation to ensure a healthy work-life balance
Stable Monday to Friday, 9:00 AM – 5:00 PM schedule (with rotating on-call weekends)
Opportunity to work for a respected, family-owned company with a supportive culture

Fulltime

Sales Consultant, Protection1

We're seeking a driven Sales Consultant to lead our PROTECTION1® Services team, ...

Location

United States , Denver

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

Bachelor's degree or relevant experience in sales, technical, or engineering fields
3+ years of experience in selling repair services or equivalent
Proficiency in Microsoft Excel, Word, and PowerPoint
Exceptional organizational skills and ability to multi-task
Valid driver's license and willingness to travel up to 65% domestically
Ability to meet and maintain hospital credentialing requirements

Job Responsibility

Drive sales growth through PROTECTION1® service agreements, FLEXPack Agreements, and custom solutions
Collaborate with sales teams, legal, and finance to deliver tailored solutions
Leverage data analysis and reporting to inform sales strategies
Develop and execute quarterly business reviews with sales teams and key customers
Represent PROTECTION1® at industry events and customer engagements
Support account management and monitor service sales across member hospitals
Track and monitor key account PROTECTION1® Agreements to ensure performance and renewal
Develop custom pricing to maximize ROI through thorough analysis
Plan and conduct quarterly business reviews with sales teams and annual reviews with key customers

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Vp, customer growth and retention

The Vice President, Customer Growth and Retention is a senior leadership role wi...

Location

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
master's degree in healthcare, business, analytics, or related field strongly preferred
12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments
Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems
Demonstrated ability to influence C-suite executives and senior customer stakeholders
Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements
Exceptional executive presence and communication skills
Strong business case development, ROI modeling, and value storytelling capabilities
Highly collaborative, cross-functional leadership style

Job Responsibility

Lead enterprise-level customer value realization and strategic growth initiatives across Arcadia’s largest accounts
Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
Develop and operationalize a customer strategic growth methodology aligned to value-based care models
Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers
Translate customer strategies into platform adoption roadmaps and measurable value outcomes
Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges
Track, measure, and communicate realized customer value across the portfolio
Represent the customer voice internally to influence product, service, and go-to-market strategy

What we offer

Pet Insurance
Health Insurance
Dental Insurance
Vision Insurance
FSA
HSA
HSA With Employer Contribution
Life Insurance
Short-Term Disability
Long-Term Disability

ROI Customer Service Representative

Robert Half

Location:
United States , San Bernardino

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 26, 2025

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