ROI Customer Service Representative Jobs

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

MUST BE BILINGUAL
Proficient in customer service, capable of effectively addressing and resolving issues
Experience in answering inbound calls in a timely and detail-oriented manner
Demonstrated skills in using spreadsheets for data organization and analysis
Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint
Ability to handle printing tasks efficiently and accurately
Experience in handling and maintaining medical records in an organized manner
Responsible for distributing faxes to the correct recipients promptly
Knowledge of R Code for statistical analysis is a plus
Must be comfortable working onsite, adhering to all safety protocols

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan access

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Program Director

The Program Director, Strategic Accounts is a senior customer leader responsible...

Location

United States

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
3+ years of experience managing or mentoring implementation or delivery teams
Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs
Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
Strong financial acumen and ability to connect technical outcomes to business value and ROI
Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations
Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy
Willingness to travel up to 20% for executive engagements and key customer milestones

Job Responsibility

Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies
Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform
Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction
Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth
Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service
Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks
Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Forward Deployed Engineer

Camio uses existing cameras and AI to enable software solutions in every industr...

Location

Salary:

Not provided

Camiolog

Expiration Date

Until further notice

Requirements

Full-stack generalist who can architect solutions, write integration code, debug deployment issues, and optimize database queries
Thrives with autonomy in ambiguity, translating customer outcomes into technical solutions without constant direction
Product intuition to distinguish between custom solutions and platform features
Can explain technical tradeoffs to executives, debug with IT teams, and present ROI to procurement
Commercial instincts to recognize revenue opportunities and frame expansion opportunities to stakeholders
Comfortable working with Python, containerized services, cloud-native architectures, and modern integration frameworks

Job Responsibility

Embed directly with strategic customers to deploy Camio platform into complex environments, write production code to bridge gaps, and solve high-stakes challenges where standard solutions fail
Act as the technical face of Camio and the customer's most trusted partner at the intersection of product engineering, technical consulting, and business strategy
Embed & Execute: Integrate closely with customer teams to deploy Camio’s platform. You will act as Camio’s primary technical representative to the customer, working closely with their teams to ensure successful deployment, navigating infrastructure, security constraints, and unique workflows to ensure our technology delivers immediate value
Code for Production: This is an engineering role. You will write robust, scalable code (Python, Kubernetes, or similar tools) to build custom integrations, data pipelines, and extensions that make our platform work in the customer's specific environment
The Strategic Bridge: Act as the bi-directional link between the field and HQ. You will translate customer friction points into technical specifications for our Product team, ensuring that today’s bespoke solutions become tomorrow’s core features
Solve the 'Last Mile': Take ownership of the technical success of the engagement. From architecture design to final implementation, you ensure the solution actually solves the business problem, not just the technical one

Fulltime

Principle Customer Success Manager

The Principal Customer Success Manager is aligned at the customers' key stakehol...

Location

United Kingdom , London

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 5-10 years relevant industry expertise
Experience building business value ROI models
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
Ability to travel to client sites as necessary

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Head of AI/Data Consulting

This role plays a pivotal part in shaping and scaling our AI and Data consulting...

Location

United States , Raleigh

Salary:

Not provided

Carimus

Expiration Date

Until further notice

Requirements

Deep expertise in AI and Data Science, with an up-to-date understanding of modern AI (LLMs, agents, MLOps, data architectures, etc.)
Several years of experience in AI/Data consulting or in a software company offering AI/Data advisory services
Demonstrated success in strategic advisory work with enterprise clients
Proven ability to connect technical solutions to business value and ROI
Prior P&L ownership or substantial commercial responsibility
Exceptional interpersonal, communication, and client-facing skills
Experience hiring, developing, and leading technical consulting teams
Ability to travel to customer locations as needed

Job Responsibility

Build and lead a team of AI/Data Consultants who can advise clients on AI and data strategies, tools, architectures, and implementation approaches
Partner with marketing and commercial teams to shape marketing and go-to-market strategies aimed at winning new clients in the US and Europe
Own the P&L for the AI/Data Consulting unit, ensuring financial performance, scalability, and profitability
Conduct workshops, strategic assessments, and executive-level discussions with key customers
Represent Carimus and Spyrosoft externally as a credible AI voice, supporting business development, shaping proposals, and closing strategic deals
Define a clear vision for how AI can drive tangible business outcomes and bring that vision to clients and internal teams
Foster a culture of excellence, curiosity, accountability, and collaboration within the team

Fulltime

Cybersecurity Business Development and Partnership Manager

We are seeking an experienced and dynamic Senior Cybersecurity Business Developm...

Location

United States

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years of experience in business development, technology partnerships, or sales within the cybersecurity industry
Strong understanding of cybersecurity concepts, technologies, products, and services, including areas like SASE, Zero Trust, threat intelligence, endpoint security, cloud security, and network protection
Proven ability to develop and execute strategic plans, identify market opportunities, and drive revenue growth
Exceptional skills in establishing and nurturing relationships with partners, clients, and stakeholders
Excellent written, verbal, and presentation skills, with the ability to articulate complex cybersecurity solutions to technical and non-technical audiences
Bachelor’s degree in cybersecurity, computer science, business management, or a related field. Advanced degree or certifications are a plus

Job Responsibility

Develop and execute a comprehensive business development strategy to identify and pursue new revenue opportunities in the cybersecurity market
Conduct market research to understand emerging trends, customer needs, and competitive landscapes
Identify and prioritize target clients, industries, and sectors for expansion, including enterprise, government, and SMB markets
Build and maintain strategic relationships with technology partners, including software vendors, hardware providers, cloud service providers, and integrators
Collaborate with partners to co-develop innovative cybersecurity solutions that address customer needs and drive mutual business success
Act as the primary point of contact for partner engagement, ensuring alignment on shared goals, joint marketing activities, and go-to-market strategies
Evaluate potential partnerships and alliances to ensure alignment with organizational goals and technical capabilities
Work closely with cross-functional teams (Product, Engineering, Marketing, Sales) to align business development initiatives with company objectives
Identify and execute opportunities for expanding the company’s cybersecurity technology portfolio through partnerships, acquisitions, or licensing agreements
Develop and present business cases for new initiatives to senior leadership, including financial forecasts, ROI analyses, and risk assessments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Competitive salary package
Performance-based incentives
Professional growth opportunities

Fulltime

Senior Enterprise Account Executive, Financial Institutions

Prism is hiring an Enterprise Account Executive focused on Financial Institution...

Location

United States , NYC; San Diego

Salary:

145000.00 - 190000.00 USD / Year

Prism Data

Expiration Date

Until further notice

Requirements

Proven enterprise sales success selling credit-risk, underwriting, analytics, or financial-services software into banks or credit unions
Strong FI network in Credit/Risk, Lending, Product, or Data/Analytics leadership
Deep domain knowledge of credit workflows, credit policies / scorecards, risk modeling, compliance considerations, and bank procurement processes
Enterprise sales mastery—expert discovery, multi-threading, value engineering, negotiation, and closing
Partner co-selling experience with bureaus, aggregators, processors, decision engines, or LOS/LMS platforms
Exceptional communication skills across technical, analytical, and executive audiences
High operational discipline with CRM usage, forecasting accuracy, and repeatable process execution
Willingness to travel for client meetings, partner engagements, and industry events

Job Responsibility

Lead proactive market engagement
Build pipeline through targeted outbound outreach, personalized messaging, industry events, and consistent engagement with FI leaders
Partner with Marketing and Partnerships to expand Prism’s visibility among banks and credit unions
Identify and activate new entry points within priority accounts, generating senior-level awareness before formal evaluations begin
Drive enterprise FI sales
Build and execute account strategies for named banks and credit unions
Own full-cycle enterprise deals—from first contact through close
Multi-thread into Credit/Risk, Lending, Product, Data/Analytics, and Digital Banking leadership
Lead rigorous discovery and solution design
Conduct deep, thoughtful discovery to understand each prospect’s goals, workflows, risk posture, constraints, and opportunities—recognizing that no two institutions evaluate cash flow underwriting the same way

What we offer

comprehensive benefits plan, including medical, dental, vision, and 401(k)
additional equity-based compensation
commission-based or variable compensation plan

Fulltime

ROI Customer Service Representative

Robert Half

Location:
United States, San Bernardino

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for ROI Customer Service Representative