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Roc Manager

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Learnd

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Location:
United Kingdom , Bellshill

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Category:
Energy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

learnd are seeking an experienced and driven ROC Manager to lead the operation and management of our 24/7 ROC, delivering remote services across a portfolio of over 2,000 customer buildings. The ROC plays a critical role in delivering sustainable energy savings through the optimisation of Building Management Systems (BMS), regardless of system type. This is a leadership role that bridges technical engineering excellence with commercial growth, ensuring service innovation, operational efficiency, and exceptional customer satisfaction.

Job Responsibility:

  • Take overall responsibility for the performance and delivery of all ROC services
  • Ensure all internal and customer SLAs/KPIs are consistently achieved
  • Define and manage performance metrics (e.g. fix rates, response times, energy savings)
  • Conduct regular service reviews and continuous improvement initiatives
  • Build strong relationships with customer stakeholders to enhance trust and retention
  • Oversee onboarding of new customers/sites from project handover through to live service
  • Lead, motivate, and develop a high-performing 24/7 engineering team
  • Manage recruitment, resourcing, and shift planning to ensure full service coverage
  • Collaborate with internal business functions to optimise service delivery
  • Develop and implement Standard Operating Procedures (SOPs)
  • Drive innovation in technology, systems, and service offerings
  • Identify opportunities to scale and expand ROC services to grow revenue
  • Deliver executive-level reports and analytics demonstrating service value
  • Support business development through customer presentations and meetings

Requirements:

  • Proven experience managing a 24/7 operational environment (e.g. service desk, NOC, helpdesk, or ROC)
  • Strong leadership skills with the ability to inspire and motivate teams
  • Excellent communication skills (both technical and commercial)
  • Ability to build relationships and influence stakeholders at all levels
  • Highly organised with strong project and service delivery capabilities
  • Customer-focused mindset with a commitment to service excellence
  • Ability to prioritise workload and make decisions under pressure
  • Ambitious, proactive, and solutions-driven approach
  • Experience in energy management, BMS, or building services (desirable)

Nice to have:

Experience in energy management, BMS, or building services

What we offer:
  • Competitive salary + benefits package
  • Company vehicle (Electric or Hybrid)
  • Pension scheme
  • Private health insurance
  • UK healthcare cash plan
  • Death in service policy
  • Enhanced sick pay
  • Enhanced maternity, paternity, shared parental & adoption leave

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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